Creatively solving problems. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. Documenting details of calls and customer interactions. Managing multiple systems, programs, and screens simultaneously. GM Regional Customer Care Operations, major utility. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Client-specific computer technical check. For example the user profile may come from Active Directory with phone number sourced from another app and written back to Active Directory. lexisnexis agent application customer portal. Liveops mobilizes reliable, brand-certified agents. Independent Contractors are responsible for expenses and control their profit and loss. First name* Last name* Job Title* Company name* Email* Phone number* Primary Area of Interest* Average Weekly Call Volume Program Start Get started on your new home business Flexibility. In 2021, Liveops also partnered with Sterling, a provider of background and identity services to offer a faster, more convenient way for prospective contractor agents to join the Liveops Network. Connect and protect your employees, contractors, and business partners with Identity-powered security. This rating has decreased by -11% in the past 12 months.
Virtual. Copyright 2023 Liveops, Inc. All rights reserved. Your customers deserve the best at every touchpoint. Its why weve led the industry in virtual flex agent services for more than 20 years. Login - LiveOps Inc. Copyright 2023 Liveops, Inc. All rights reserved. Thats up to you. Contact UsBecome an Agent. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Authentication (SSO) API Event Hooks Earning potential. Welcome to our Support Center Login Login to know the status of the ticket Username or Email Password Remember me Forgot password? We call the agent community Liveops Nation. We would like to show you a description here but the site won't allow us. The flexibility and peace of mind of staying at home makes my work environment more productive so that I can better help every one of my clients and customers. Don't have an account? Please update your browser to the latest version on or before July 31, 2020. Login here. We didnt just evolve the remote contact center model, we revolutionized it. Find Out How & Apply . You can also manage cookies in your browser settings. Here's everything you need to succeed with Okta. By providing us with your phone number and clicking "Submit", you agree that we may call or text you regarding your application. The fees paid cover services provided in the two weeks prior to the payment date, if submitted. Push existing Okta groups and their memberships to the application. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor . Sign an Independent Contractor Agreement. They are empathetic and committed to each interaction with your customers. Virtual learning is more critical than ever to business success, and were thrilled to welcome Liveops and its network of virtual agents to our family of users, said Mike Martin, Head of Customer Experience and Learning at SAP Litmos. Celebrating tenure, milestone achievements, and highlighting agent contributions to the community, reinforce value and drive loyalty. Copyright 2023 Liveops, Inc. All rights reserved. I have more questionsVisit the Liveops Support Center Avoid Recruiting [emailprotected]. This platform supports the ideal contact center augmentation strategy, bringing together US-based agent talent with the ability to easily respond to surges in demand. Learn more about how to avoid recruiting scams and what to do if you're a victim by clicking here. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Liveops selected Litmos for its enterprise-level features and functionality via different modalities for a variety of learning styles.
We use cookies to improve your experience on our website. The agents themselves are what truly make Liveops Nation special." Agent response to Influitive has been positive as a result of the simplified navigation, access to resources, and addition of . Join Liveops Nation and experience the freedom and autonomy of being self-employed! Not everyone will be as precious with your business as you are. Log-in to the worlds easiest to use Learning Management System Google Chrome (latest version) or Internet Explorer 11. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. This means you can choose when, where, and how often to work! Support. We've been partnering with Liveops since 2010 for all our inbound needs. Client-specific requirements. Oktas annual Businesses at Work report is out. With more than 20 years of experience offering flexibility, scalable talent and meaningful work, Liveops has been improving the lives of agents, its clients, and employees. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. Want to become a Liveops agent? Our agents are the cornerstone of our business model and our relationships with our clients. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. Liveops is a legitimate company. Ditch the paperwork and endless manual tasks. LiveOps contracts with programs and companies that need these types of agents, and then they hire the independent agents to handle the calls. Link Okta groups to existing groups in the application. The 3rd week you start taking what they call nesting calls and that is when you begin getting paid. Quickly assessing customer needs and providing sound solutions. Liveops Job Board. Across the country. Earning potential. Copyright 2023 Okta. Efficient. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. Support. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. Learning sessions, access to robust knowledge bases, and gamification are unique to Liveops Nation and ensure continuous growth of relevant skills for agents. The VirtualFlex platform attracts self-starting agents who deliver great experiences every time. Log in. Dual Monitors are strongly encouraged (often required). Intelligent Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Liveops: Flexibility. Contact UsBecome an Agent. The workplace culture is amazing. Once the Openforceplatform was in place, a major pressure point was released. Were here to improve peoples lives. Its why weve led the industry in virtual flex agent services for more than 20 years. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. To accept cookies continue browsing as normal. Earning potential. Sign in or create an account. Looks like you have Javascript turned off! The background/credit check requires a $45 processing fee paid directly to our vendor. which is why weve been helping companies like yours for over 20 years.
When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Different programs have different pay structures. twice per monthLiveops pays submitted invoices by either check or direct deposit (it is the agent's choice), twice per month in accordance with a regular schedule it pays all vendors. Liveops agents are simply better. When agent success depends on how well they serve your customers, entrepreneurial agents dont have to be told what to do. Earning potential. Liveops Okta. Improving Peoples Lives. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. The freedom of an entrepreneur. Life doesnt always run on a schedule. No matter what industry, use case, or level of support you need, weve got you covered. Companies using LiveOps for Call Center include: MetLife, a United States based Insurance organisation with 46500 employees and revenues of $71.10 billion, Aegon N.V., a Netherlands based Insurance organisation with 17936 employees and revenues of $56.07 billion, Royal Mail Plc, a United Kingdom based Transportation 2-4 weeksMost training is 2-4 weeks. Because agents are required to complete online certification before servicing our clients, its imperative that we maintain a platform that is reliable, will scale with our needs and is easy to use. They want right-time. Our scalable platform lets agents define their availability. Support. Well learn about your business and help guide the best solutions based on your needs. Weve had the pleasure of working with Liveops for the past two years, adding a new level of professionalism to our needs. Returns the exact phrase match within quotes. Want to become a Liveops agent? Message & data rates may apply. This doesnt happen automatically, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent journey. Support. Forgot Password? When call volumes are low, you pay less. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. For more about Liveops, visit http://www.liveops.com/. Cookies are required to login to this site. We are passionate about the agent experience, because we know agents have many choices in their careers. Learn how. Innovate without compromise with Customer Identity Cloud. Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged with their program teams. Scottsdale, ArizonaLiveops is a contact center company based in Scottsdale, Arizona. Security Assertion Markup Language is an open standard for exchanging authentication and authorization data between an identity provider (IdP) and a service provider (SP) that does not require credentials to be passed to the service provider. Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. Flexible. Liveops insights Based on 510 survey responses What people like Clear sense of purpose Ability to learn new things Time and location flexibility Areas for improvement Fair pay for job Sense of belonging Support from manager Training is minimal Member Service Specialist (Former Employee) - Work at home - February 18, 2023 Login Login to track your existing support requests. Get started on your new home business Flexibility. Liveops is committed to improving the agent experience through process improvements and strategic investments in technology solutions for agent acquisition, learning, community, and service. Its why weve led the industry in virtual, flexible agent services for more than 20 years. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Connect contractors to affordable commercial insurances. Click herefor technical info. Secure Web Authentication is a Single Sign On (SSO) system developed by Okta to provide SSO for apps that don't support proprietary federated sign-on methods, SAML or OIDC. Use the link sent to your phone to access your latest application or click Apply Again to proceed with a new application. Add this integration to enable authentication and provisioning capabilities. Openforce simplifies your contractor management processes by providing a single platform solution. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Main hustle or side gig its all up to you. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Liveops maintains an A+ rating with the BBB and is proud to be listed on the FlexJobs top 100 companies for remote work. Push either the users Okta password or a randomly generated password to the app. This network has hard skills in your industry, and soft skills from life experience. Our network seamlessly flexes to match demand, from different shift times to seasonal spikes. Submit ticket Media Contact:Laura Kubitz for LiveopsE: liveops@merrittgrp.com. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brand's success. Dont let the next surprise get in the way of delivering a great customer experience. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. I see myself doing this for many years until I fully retire (if I do) and my cat loves that I am home too!, Flexibility is the most beautiful thing. The more investment you make in yourself, the greater the reward. You can also manage cookies in your browser settings. Password Remember me Or, sign in using: How Right Time Schedules Translate to Enhanced Customer Experience Outcomes. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Are you an employee? Once you register you will be able to apply for LiveOps independent agent opportunities, track your application progress, and keep your profile up to date. Liveops. Discussion forums provide a space for agents to connect and improve together by way of peer-to-peer encouragement and motivation that nurtures success. Im also a nurse. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Flexible. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. Please review the Liveops basic technology requirements by clicking here. Application and Certification Process: To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. | Source:
VirtualFlex agents bring more professionalism, education and life experience, giving your customers the calm, empathetic ear they need. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Join Liveops Nation and experience the freedom and autonomy of being self-employed! As an agent with Liveops, you are a self-employed independent contractor, not an employee. Although we use a tech-enabled platform and philosophy to get it done, were a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. Please enable it to improve your browsing experience. Check out our opportunities. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. Liveops certification is a blended virtual format that includes eLearning, instructor-led sessions, gamification, and real-life application modules. Were all looking at the same data one version of truth consolidated in a single repository. Our developer community is here for you. Improving Peoples Lives. You may also receive performance-based pay or other incentives. See Configure the Okta Browser Plugin settings. Accounts can be reactivated if the app is reassigned to a user in Okta. Functionality Add this integration to enable authentication and provisioning capabilities. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. I even bought a new car!, "I love the convenience of working from home, the flexibility to choose my own schedule and the privilege of being my own boss.
Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. Why become a Liveops agent? Deactivates a user's account in the app when it is unassigned in Okta or their Okta account is deactivated. The hardest part of the job is when the call volume is low. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. Your customers deserve the best at every touchpoint. Shante Set your own schedule to work around your life. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Across the web. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. Take your first call.
Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. Liveops
Flexibility. To find out more, read our Privacy Policy and Cookie Policy. Flexibility. Training for "certification" is not paid.
To accept cookies continue browsing as normal. The amount of paper eliminated alone was a huge benefit. Award-winning distance learning ensures great CX. Warning: It appears that you have disabled cookies. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. Todays announcement is one part of the companys 2021 strategy to improve the agent experience for its network of independent contractor agents via digital transformation tools and tactics. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Freedom. Agent Login Username / Email Forgot password? We understand the complex nature of managing independent contractors. Director of Customer Care, healthcare organization. Work confidently with real-time chat support, tech support, business tools and professional development workshops. Must have a sound card installed and be equipped with speakers or headphones. Import the user attribute schema from the application and reflect it in the Okta app user profile. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. - Liveops The modern contact center. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. I use the money to take my grandchildren shopping or on day trips. Flexibility. Need to plan around other commitments? Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Create a new account And for tens of thousands of skilled professionals, their choice is to partner with Liveops and strengthen your brand. With this strategy, everyone wins. Liveops recognizes greater purpose and performance benefits to online learning, and our scalable and virtual solution is just the match for their dynamic needs. You get to dictate when and how often you commit to providing services. Learn about Liveops Enterprise Solutions Click Here . They are an extension of your organization, and their above average VoC scores show these meaningful connections strengthen your brand. From professional services to documentation, all via the latest industry blogs, we've got you covered.
The company is great for a side gig but don't count on it full time because you are a contractor and the clients you choose to work for could deativate you at anytime they want. In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. Independent Contractor Liveops chose SAP Litmos to host Liveops University, the distance learning platform to onboard and upskill agents. Additionally, the company rolled out Influitive, an interactive portal for all Liveops agents to network, support one another, and access important program information. Conducting inbound/outbound customer service calls. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Liveops mobilizes reliable, brand-certified agents. Fill out this form to be connected with the Liveops sales team. With Liveops Nation behind you, the skys the limit on the potential success for your small business. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. We couldnt have done it without Openforce. This feature is not required for all federated applications as user authentication takes place in Okta, however some apps still require a password. You get paid per talk minute instead of per hour. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. Enjoy the freedom and flexibility of being your own boss. Build a thriving work-at-home business providing remote customer service for top brands. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. I like to help people. https://www.liveops.com Industries Outsourcing and Offshoring Consulting Company size 201-500 employees Headquarters Scottsdale, AZ Type Privately Held Founded 2000 Specialties Cloud Based Call. Support. I have children who are active in sports, so it allows me to be there when they need me. Flexibility. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. View our background and credit check requirements here. Please update your browser to the latest version on or before July 31, 2020. Live far from an urban center? Support. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Agent Sign-In. Without a doubt, they are the most organized company weve ever worked with. This means you can choose when, where, and how often to work! To find out more, read our Privacy Policy and Cookie Policy. Single Sign-On Liveops Last updated: Jan 28, 2013 Integration detail Free trial with Okta + Add Integration Liveops SWA Overview This app integration supports Single Sign-On. Since you are self-employed, you are in control of your profits and losses. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. The integration was either created by Okta or by Okta community users and then tested and verified by Okta. These occasions provide agents with the opportunity to interact with each other and Liveops senior staff, all while getting initiative updates critical to their business growth. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Remember my username at this PC.
Submit an application for an available virtual contact center opportunity. Whether calls are slow or surging, a network of brand-certified agents flexes with demand. And, its why some of the biggest enterprise names trust Liveops agents to represent their brand. LiveOps will not sell or share your information with third parties for marketing purposes. Join Liveops Nation and experience the freedom and autonomy of being self-employed! The world class support of Liveops and unparalleled access to world-renowned clients. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support.
Liveops award-winning certifications educate agents on your brand, preparing them to connect with your customers. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. We look forward to our continued partnership in the years to come.. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. Download directly in the Okta End User Dashboard. IT Support You are using an unsupported browser. Forgot your password? Strengthening an agents sense of belonging and connection improves their lives and leads to better customer experiences and client outcomes. And with these programs, you find that you have a really good chance to help people in need because of COVID or disaster lines in response to tornadoes, fires, floods, and hurricanes You have to remain calm and be there for the callers. Connect with us to find out how VirtualFlex can help you build your brand with every interaction. Thats what were there for. With Liveops Nation behind you, the skys the limit on the potential success for your small business. All rights reserved. See Capabilities for more details. I love that I can use the empathy and communications skills I learned in school to help customers for the luxury brand I serve through Liveops as well as the patients I treat as a nurse.. Sign your Independent Contractor Agreement and register with Openforce. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. A hallmark of Liveops is the idea that learning and improving are never done. We've cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. You have to be empathetic and imagine yourself in their situation., I couldnt be more pleased with the flexibility, the great team and the resources that are available to help me. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Liveops approach to distance learning is critical for the agent community since agents are geographically dispersed across the United States. Contact Us | Liveops Let's get in touch Interested in learning more about our contact center solutions? Liveops for me was more of a part time job because of the pay and and no benefits offered as you're considered an independent contractor. No you are not paid for training. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Complete your FREE client certification. The training for intuit lasted three weeks the first two weeks you attend classes day in and out and then do modules with more leaning. Grow your home business through Liveops client network, working with the brands you know and love. Qualify and onboard contractors in record time. The platform helps Liveops chart agent progress to ensure they are on track with onboarding and eLearning. If you have not created a ticket yet then you would need to registeror create a new ticketto begin. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Okta updates a user's attributes in the app when the app is assigned. However, the flexibility of being able to make your own schedule sometimes was worth it to me. Creates or links a user in the application when assigning the app to a user in Okta. Copyright 2023 Liveops, Inc. All rights reserved.
mutual of omaha ltc agent licensing portal. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing.