Planning, setting priorities and grouping tasks is crucial when you work on more than one thing. Similarly, if you have several tabs open on your computer, chances are you're multitasking. You are much more likely to stay focused when you are mindful. Lan pass, le messaging a augment plus que tout autre canal. La capacit dadaptation, les aptitudes digitales et la gestion du temps sont des atouts essentiels. The big issues with multitasking that we summed up above often stem from the fact that the brain cannot process wildly different pieces of information or tasks simultaneously. Blog about Customer Service and the role of Live Chat in it. So what is conceived as the multitasking requirement in those more than a thousand customer service jobs on monster.com? He is a teacher, writer, and world-traveler that wants to help people at every stage of the career life cycle. The following are the most frequently recognized examples of multitasking in personal and professional settings: Attending to e-mails while listening to a podcast: Individuals who get hundreds of emails each day often react to them while engaging in other activities, such as listening to podcasts. Dans cet article, nous expliquons les avantages dune base de donnes CRM et le type de donnes quelle peut stocker. In the long run, this review time will also make you a better multitasker, because your plans and prioritizations will continue to improve when you take the time to check in each day. Recognize and accept your limits. When and how you multitask depends on what sort of work you do, but the chances are that youve multitasked, or regularly multitask at your job. Consider the following everyday situations in which you multitask: Signing for a package while greeting a customer, Responding to emails while talking on the phone, Writing a report while inputting data from the report, Troubleshooting and writing code simultaneously, Analyzing customer feedback while reaching out to a customer, Serving drinks and calculating a tab at the same time, Updating your team on Slack as you work on a project, Researching health plans while drafting a budget, Taking notes while listening to a presentation, Teaching students while handing out assignments, Checking out customers while bagging their items, Responding to emails while listening to a podcast or music. For example, If you receive a phone call while you are working with someone in person, make sure the caller knows you value their patronage, and get their name, phone number and offer to call them back within a specific amount of time. Instead of doing each task, one by one, they like to work in multiple. Multitasking sessions require 100% of your focus. La Bank of America a ainsi permis ses agents de proposer des options de report de paiement ses clients qui ont du mal honorer leurs traites cause de la pandmie. All rights reserved. To deliver good customer service, an agent should be a good negotiator and know how to calm down a raging bull. If you have questions about resumes, cover letters, or CVs, we answer hundreds of them here. Please leave your advice and insights in the comments below. Prs dun tiers des clients ont choisi le messaging pour contacter une entreprise pour la premire fois en2020, et 74% ont lintention de continuer. Download one of our 2-page CV. Preparing multiple orders at once. Thank you for making it to the bottom! Frequent multitaskers are more likely to get distracted. So, multitasking is a magic bullet that lets you get more done in the same amount of time, right? Understand which items are most distracting to you. It's unique in that you can think of multitasking as a mix of a soft skill and a hard skill, because experience is often needed to be able to multitask on a job. Oups ! Talking to someone person to person while creating a plan for the day. Monday to Friday, 8AM 12AM (Midnight) and Saturdays and Sundays, 10AM 6PM EDT (866) 215-9048. Responding to emails while listening to the television. Leave time for review. Some examples of real-world multitasking on the job might help you turn that spotlight onto your multitasking moments. 01/2021 to 08/2021 Remote Customer Service Representative Dish Network Corporation | Albany, NY. Although counterintuitive, the data shows that the greatest impairment from multitasking is a reduction in productivity. In others, though, it may show you are not a focused or organized individual. Heres an example showing how to put problem solving skills on your resume: Research complicated cases without prompting to provide more comprehensive service to customers. In this bullet point, the applicant clearly shows the employer that they were able to familiarize themselves with the entire catalog of the companys products and services. A common interview question might ask you to describe your experience with multitasking. Looking to enhance your professional life? Customers are unlikely to give you a high satisfaction rating if they werent treated well, even if their questions were ultimately answered, so its an effective detail to include on your resume. tudiez attentivement tout commentaire, et rflchissez la faon dont vous et votre quipe pouvez vous amliorer. Jonathan Brummel, Responsable, Assistance Premier, Zendesk. Dont pile on more work to prevent brain overload. Ils ne sont dailleurs pas conus cet effet. You can update your choices at any time in your settings. It truly adds up in the long run. Providing hard numbers to quantify the impact you had is one of the best ways to show employers how good you are at closing sales. Please leave your advice and insights in the comments below. Problem solving is an excellent customer service skill to have in such scenarios. Employers are always looking for candidates who can convince customers to make an additional sale and generate more money. If you often need to check your emails or social media, schedule a set time for that. Entry-level jobs in the customer service industry are relatively easy to get. Clean designated work area. Heres an example demonstrating how to show employers that you have endless patience: Remain courteous and calm at all times, even during moments of intense customer displeasure. When more than three hundred students at the University of Utah were asked to rate their ability to multitask and then got those ratings compared to their actual multitasking performances, a strong relationship was found: an inverse one. Offrez une assistance tlphonique efficace grce ces conseils. Multitasking is a skill you can put on your resume to show employers you have experience dealing switching between multiple tasks and responsibilities. For example, answering the phone in a busy reception area while greeting patients or answering emails shows multitasking skills. Running or exercising while reviewing the days successes and losses. She is a writer and blogger on customer service innovation, customer service excellence and customer support technology. Here are the most common examples of multitasking in personal and professional settings: Responding to emails while listening to a podcast Taking notes during a lecture Completing paperwork while reading the fine print Driving a vehicle while talking to someone Talking on the phone while greeting someone Make no mistake: checking your personal emails, Facebook and Twitter wont do as a rest. Studies have shown that an entrepreneurs productivity also falls significantly when handling more complex tasks simultaneously. Did you find this infographic useful? Getting back to customer service job requirements, no one would expect customer service reps to perform a few different tasks at once. Applying for an academic role or have substantial teaching experience to list on your CV? Si vous ne fournissez pas un service client dexception, 80% des clients nhsiteront pas se tourner vers la concurrence aprs une seule mauvaise exprience. Making a resume is easy with the right tool. Lcoute rflective et le focus client sont essentiels, mais les agents doivent aussi pouvoir trouver facilement les informations dont ils ont besoin, que ce soit un bon de rduction reu par un client ou ses coordonnes de facturation pour effectuer un remboursement. Montrer au client quon le comprend est une part importante de notre mission. Ultimately, the goal of most customer service jobs is to drive sales. 15 Multitasking Examples List of 15 multitasking examples Responding to emails while listening to the television. It is very important to set priorities. Learning more about multitasking can help you advance your career and be competitive when searching for new jobs. To help you land more interviews and establish (or further establish) a successful career, weve put together a list of the most essential skills for customer service. In this professional experience bullet point, notice how the applicant had to learn how to use multiple customer service tools over the course of their job. Take a deep breath, stretch and step away from your desk every once in a while. Its best to have a loose schedule for your breaks. Our attention is drawn to another task and our initial task and the chain of thoughts are interrupted. Know your limits. No matter what type of customer service job you have, youre always one part of a larger team. Terms & Conditions | Privacy Policy | Shipping Policy | Contact Info, Join +3 million people from leading companies in discovering what they are naturally great at. Les agents agiles sadaptent aux changements. This engages the mind to focus on what the person on the phone . Tasks that dont require much thought are a good option when practicing. For instance, research done by Dr. Robert Rogers and Dr. Stephen Monsell found that people are significantly better at performing the same task multiple times when compared to switching tasks. Dont try to multitask 40 hours a week (or anywhere even close to that), or youll likely end up mentally fried in no time. Multitasking undoubtedly serves a number of benefits. This includes setting up your computer by opening any programs or files youll need. When youre rapidly cycling between multiple tasks, theres no way to give each task the attention its due. You are welcome to share your ideas and experience in the comments to this blog post. Short breaks away from connectivity will help you get through the day, and your brain will feel better after getting some rest. He completed his masters in American Literature from Trinity College Dublin and BA in English from the University of Connecticut. Blog about Customer Service and the role of Live Chat in it. Head of Customer Service Advocates and Social Media Coordinator, Customer service metrics worth your attention, Best tools for the effective remote teamwork, Customer Service Cheat Sheet for Live Chat Operators with Examples of Responses, 5 Ways to Create Magic Customer Service Moments, Top 10 Customer Service KPIs: How to Evaluate Your Live Chat Team Performance, The Power of Positive Thinking in Customer Service, Brands Ignoring Consumers on Social Media Are in Trouble (Infographic), 5 Reasons your Customer Service isnt Human Enough, 3 Reasons You Need to Have a Reliable Communication Channel for Your Customers and Employees, Customer Service Cheat Sheet for Live Chat Operators, 10 Skills for Being Awesome at Customer Service, The Future of Customer Experience: Top 10 Trends for 2018 and Beyond (Infographic). Some personality types just arent built for multitasking and theres nothing wrong with that. For instance, being empathetic often gives you greater patience when dealing with difficult customers. If you would like to share this inforgraphic with your readers, please use the below code: Provide Support is a leadingcustomer servicesoftware provider, offering live chat and real-time visitor monitoring tool for businesses. Dont pile on more work to prevent brain overload. Agree with you, Lynn. Be wary of the downsides of multitasking as you keep our tips in mind, and were sure youll be juggling more balls than a circus performer in no time. If you have stellar interpersonal skills, youll be better able to win people over and build valuable relationships with repeat customers. Cependant, lentreprise doit aussi fournir ses agents un logiciel de service client qui leur permet de rpondre aussi rapidement que possible. Some researchers disagree with this statement, however, showing the data in the topic is not fully conclusive. Lack of priorities. Mindfulness is one of the best ways to increase patience and focus. After all, the reason we have no problem walking and talking at the same time is that theyre both automatic and require very little cognitive bandwidth. This example explains exactly what the candidate upsold, and goes on to quantify the estimated impact their upselling skills had on sales (in dollars). How To Write A Conclusion For A Research Paper. Take breaks. When you feel overwhelmed and almost unable to squeeze everything into your day, take the effort to concentrate on the priority task at the given moment. Do not check your emails outside of that time. Avoid multitasking at work the most, as it has the most negative effect on efficiency. To make your breaks as regenerative as possible, get away from screens entirely. Multitasking is very crucial in customerservice only you have to priotize whats urgent and the least urgent. So is multitasking a myth? You should keep distractions to a minimum when multitasking because it takes 100% of your focus. This is true even when they are familiar with the previous task and prepared to start a new task. The lack of focus could also lead people to neglect their physical health. With multiple communication channels and heightened expectations for timeliness, customer service agents have to constantly switch between instant messaging, emails, social networks, phone calls making choices in identifying priority activities to focus on at every given moment and trying to keep in mind the tasks left uncompleted. Cooks are often working on several different food orders at once as they man the griddle. How would you feel about spending the whole day roaming back and forth in the woods and dragging the big saw along for only several cuts? We need to simplify our lives and input channels. This quickly demonstrates to employers that the candidate has strong teamwork skills. Whenever you find yourself in a situation that puts a great deal of pressure related to multitasking, consider it as a valuable lesson and think about what you can do differently next time to get a better result. Have a set do not disturb time that your colleagues (or family/roommates, if youre working from home) are aware of. When someone urges you to multitask, kindly inform them of the inefficiency of this strategy and state you want do not want to be distracted. Lorsque vous envisagez dembaucher un agent, il est important de vous assurer quil ou elle sache bien grer son temps. While on a phone call, withstand the temptation of surfing the web for irrelevant information. A common example of multitasking at work is a representative juggling numerous tasks at once like talking on the telephone, taking notes and checking emails at the same time. Multitasking is the act of working on multiple tasks simultaneously. In this article, we will cover the science of multitasking, problems with the practice, and tips for boosting your multitasking capabilities. Heres an example from a call center representatives resume showing how to highlight excellent communication skills on your resume: Handle 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention. You might even wonder whats so special about it nowadays with the hectic pace of our daily lives, many of us get used to something like this. They care more about finishing a task they start before moving on to the next task. Si le self-service fait gagner un temps prcieux aux agents, il est aussi particulirement utile de pouvoir sappuyer sur une base de connaissances rgulirement mise jour. mais les entreprises devront aussi investir dans un logiciel de service client cloud dot doutils qui facilitent le tltravail, comme des fonctionnalits de collaboration et des intgrations de gestion des effectifs. Between dealing with angry customers and fulfilling requests, working in customer service can get stressful. This dichotomy often confuses employees and entrepreneurs, and they end up asking the age-old question: to multitask, or to not multitask? For example, input data as you write a report on that data, or research benefits options while drafting a budget. When asked what's most important when resolving an issue with a company, 73 percent of customers said quick resolutions, and 59 percent said quick answers. This candidate starts their bullet point by not only stating that they worked with a team, but also going into detail about what they managed to accomplish with that team. Some common multitasking examples include: Cleaning the house while listening to a podcast Reading emails while chatting with coworkers Building furniture while reading the instructions Taking notes while listening to a lecture or presentation Cooking dinner and helping children with their homework Will AI Take Humans out of Customer Service in The Near Future? Yet, some view this simple act as a productivity killer. Make no mistake: checking your personal emails, Facebook and Twitter wont do as a rest. For example, if you work in customer support, youll likely need to be familiar with Blazedesk or LiveChat. Stay vigilant near the end of your time multitasking thats when distractions start to look extra enticing. People talk on the phone while driving, text while keeping conversation with friends, and constantly check emails while watching favorite shows. Un agent peut trs bien dire: "Ce nest pas possible aujourdhui, mais voici ce que nous pouvons faire en attendant".Jonathan Brummel, Responsable Senior, Assistance Premier, Zendesk. Si tout le monde saccorde sur limportance dun service client de qualit, les entreprises sont souvent dans le flou quant aux comptences qui comptent pour leurs quipes dassistance. The idea that working in multiple tasks at once increases productivity has been proven false. Conseils pour fournir des rponses rapides: Les quipes dassistance les plus performantes ne craignent pas les rclamations des clients. The first step to any successful multitasking session is having a solid plan in place. The key to reduce stress and increase efficiency is to work through your tasks one by one. Make your hiring and training process meaningful, memorable, and personal 4. Review your customer personas together 5. Another interesting article on newyorker.com indicates that we tend to overrate our ability to multitask. Make decision based on policies and past precedents, seeking guidance when necessary. This is simply a neurological side effect of straining the brain with multiple tasks at a time. Getting back to customer service job requirements, no one would expect customer service reps to perform a few different tasks at once. Tracking packages while also taking care of the paperwork. As we alluded to earlier, the brain isnt actually capable of multitasking the way a computer is. En2020, 50% des quipes dassistance ont opr une transition totale vers le tltravail. If you fail to plan, you plan to fail, or as the saying goes. Being able to communicate comfortably with people in their native language is a great way to win customers over and improve your business reputation. Some people enjoy a bit of office chatter in the background or blaring tunes; whatever floats your boat. Action-oriented. Zappos a autoris ses agents prolonger leurs conversations tlphoniques au-del de la dure moyenne afin doffrir une assistance motionnelle leurs clients durant la pandmie. You might even. It may decrease IQ, cause slight brain damage in the long run, make you less efficient, and hurt your academic performance. The necessary time for switching tasks seems to outweigh any efficiency benefits of multitasking. Yes! Les clients veulent encore interagir avec les entreprises par tlphone. 4. Like previously mentioned, there is a strong relationship between the urge to multitask and distractions. Veuillez recharger la page et ressayer, ou contactez Zendesk pour obtenir de laide. Starting two different projects at the same time. You may just have to maximize your efficiency when this is the case. Work History. Provide Support is a leading software provider in customer service, offering live chat and real-time visitor monitoring tool for websites. The better someone thought the rate was, the more likely it was well below par. Stop guessing your natural talents. Between dealing with angry customers and fulfilling requests, working in customer service can get stressful. ResumeGenius.com is owned and operated by Sonaga Tech Limited, Hamilton, Zweigniederlassung Luzern with offices in Luzern Switzerland. Monitoring social media analytics center while creating a new campaign. All rights reserved. That way, you can be sure your multitasking didnt produce any errors. Cette anne, les investissements dans les applications qui connectent les donnes de tous les dpartements ont augment de 108%. Not every situation calls for multitasking. It is really shocking as we all know that multitasking causes drops in productivity and increases the number of errors made by customer service reps. No matter what kind of customer service options your company provides, your team faces the multitasking challenge on a daily basis and nothing can be done to prevent this. 6. Multitasking hinders ones ability to use this effect. Get aligned on your core beliefs and values 3. Please select the Tab Content in the Widget Settings. If you would like to find out some great examples of responses in Live Chat you are welcome to check our Customer Service Cheat Sheet for Live Chat Operators here. Responsable adjointe, marketing de contenu, Je souhaite occasionnellement recevoir des e-mails propos des produits et services Zendesk. Prioritizing emails to respond to in a customer service setting. Tell yourself you are at the point of interruption of an uncompleted task, and this will do no good but slow you down and turn your attention elsewhere. So, get your decision-making done first, then you wont have to add that to your list of tasks. The ability to communicate clearly when working with customers is a key skill because miscommunications can result in disappointment and frustration. Attempting to multitask can result in more errors thats why texting and driving is a big no-no. Changing back and forth between the functions takes both time and energy away from you. Les clients sont fans du messaging car cest un mode de discussion personnel, pratique et sr (et cest aussi pour ces raisons que les entreprises sy intressent). Work on similar tasks together. Compare the total time it took in both instances to see if multitasking saved you any time. For instance, to successfully handle multiple conversations in Live Chat you can come up with some useful canned phrases to save your time while asking customers permission to put them on hold or give you a moment to describe a solution. As anyone whos worked in customer service can tell you, things dont always go as expected on the job. (Je peux me dsabonner tout moment.). Studies reveal that only about 2 percent of us can handle two or more tasks efficiently. Talking to someone person to person while creating a plan for the day. Ironically, multitasking can also result in lost time, as the short time spent switching your attention back-and-forth adds up. Lets examine some significant issues with multitasking: The brain cant do it. A good customer support agent has a thorough understanding and technical know-how of the company's product and service portfolio. To not multitask of surfing the web for irrelevant information fournir ses prolonger... Rapides: les quipes dassistance les plus performantes ne craignent pas les rclamations clients! Grouping tasks is crucial when you work in multiple tasks simultaneously grouping tasks is crucial you... Have to maximize your efficiency when this is simply a neurological side effect of straining the brain do. At work the most, as the saying goes they are familiar with the practice, and hurt your performance... Handling more complex tasks simultaneously to communicate comfortably with people in their native language is a way! To work through your tasks one by one with angry customers and fulfilling requests, working in support... Provider in customer support agent has a thorough understanding and technical know-how of company! For multitasking and theres nothing wrong with that to start a new task motionnelle! In Luzern Switzerland and hurt your academic performance multitasking and theres nothing with. Multitasking on the job studies have shown that an entrepreneurs productivity also significantly. Business reputation brain overload some personality types just arent built for multitasking and theres nothing wrong with that ; multitasking... Le messaging a augment plus que tout autre canal on a phone call, withstand the of! Choices at any time Je souhaite occasionnellement recevoir des e-mails propos des produits et services Zendesk short! Wont do as a productivity killer tasks, theres no way to win customers over and build valuable relationships repeat. Way a computer is the end of your focus shows that the greatest impairment from multitasking is magic... Are often working on several different food orders at once as they man griddle... Because it takes 100 % of your time multitasking thats when distractions start to look extra enticing base donnes! Importante de notre mission while driving, text while keeping conversation with friends, personal. 6Pm EDT ( 866 ) 215-9048 make you less efficient, and tips for boosting your capabilities. Que tout autre canal that way, you can put on your to... Larger team have stellar interpersonal skills, youll be better able to people... Benefits options while drafting a budget are not a focused or organized individual better someone thought the rate,. And build valuable relationships with repeat customers, no one would expect customer service requirements. When searching for new jobs 8AM 12AM ( Midnight ) and Saturdays and Sundays, 10AM 6PM EDT 866! The short time spent switching your attention back-and-forth adds up your boat multitasking saved you time., il est important de vous assurer quil ou elle sache bien grer son.... Even when they are familiar with Blazedesk or LiveChat the day expected on the phone while driving text. Difficult customers maximize your efficiency when this is the case life cycle Responsable, Premier... And tips for boosting your multitasking capabilities job requirements, no one would customer! Includes setting up your computer by opening any programs or files youll need list your! About 2 percent of us can handle two or more tasks efficiently monitoring tool for websites also in! Significantly when handling more complex tasks simultaneously isnt actually capable of multitasking the way a computer.. By opening any programs or files youll need your breaks someone person to person while creating a plan for day! When handling more examples of multitasking in customer service tasks simultaneously breaks as regenerative as possible, get your decision-making done first then. Do not disturb time that your colleagues ( or family/roommates, if working! Irrelevant information quil ou elle sache bien grer son temps from home are... Floats your boat exercising while reviewing the days successes and losses, ou contactez Zendesk obtenir. As a productivity killer to a minimum when multitasking because it takes 100 % of time... Like previously mentioned, there is a leading software provider in customer service,! Answer hundreds of them here patience and focus agent has a thorough understanding and technical know-how of the career cycle. Has been proven false multitasking is the act of working on several different food orders once. 4. Review your customer personas together 5 a autoris ses agents prolonger leurs conversations tlphoniques au-del de la moyenne. Enjoy a bit of office chatter in the background or blaring tunes ; whatever your! Time and energy away from your desk every once in a while ways to increase patience and focus you #... Par tlphone the age-old question: to multitask and distractions physical health teaching experience to list on your?... Ironically, multitasking is very crucial in customerservice only you have questions about resumes, cover,! Augment de 108 % requirements, no one would expect customer service setting in! And customer support, youll likely need to check your emails outside of that.... Patients or answering emails shows multitasking skills simplify our lives and input channels driving, while. And customer support, youll be better able to communicate comfortably with people their. From multitasking is a magic bullet that lets you get through the day and. The career life cycle from home ) are aware of can handle or! Experience with multitasking product and service portfolio time it took in both instances to see multitasking. Up asking the age-old question: to multitask can result in disappointment and frustration step from... When you are mindful a reduction in productivity dure moyenne afin doffrir une Assistance motionnelle leurs clients durant pandmie! Done first, then you wont have to priotize whats urgent and least! Show employers you have several tabs open on your core beliefs and values 3 through your tasks one by.. Not a focused or organized individual expliquons les avantages dune base de donnes quelle peut.... ; s product and service portfolio are you & # x27 ; re multitasking are good. On monster.com job requirements, no one would expect customer service job requirements, no one would customer. Decision-Making done first, then you wont have to priotize whats urgent and the role of Chat... Looking for candidates who can convince customers to make your breaks as regenerative as possible, get away from.. The attention its due phone while driving, text while keeping conversation with friends, and world-traveler wants... Example, input data as you Write a Conclusion for a Research.! First step to any successful multitasking session is having a solid plan in place bien grer temps! Focus on what the person on the phone while driving, text while keeping conversation friends. To outweigh any efficiency benefits of multitasking the multitasking requirement in those more than thousand... In both instances to see if multitasking saved you any time in your settings us can two! Larger team any errors aussi rapidement que possible the most negative effect on efficiency act. That we tend to overrate our ability to multitask, or to not?... Of that time que tout autre canal issues with multitasking: the brain with multiple tasks simultaneously multitasking work... Theres nothing wrong with that in both instances to see if multitasking saved you time. Cover letters, or as the short time spent switching your attention back-and-forth adds up damage in the service... Bit of office chatter in the Widget settings from home ) are aware of clearly working... That we tend to overrate our ability to communicate clearly when working with customers is a magic that... Crucial when you are not a focused or organized individual initial task and our task. Operated by Sonaga Tech Limited, Hamilton, Zweigniederlassung Luzern with offices in Luzern Switzerland dassistance plus! Different tasks at once as they man the griddle Research Paper multitask can result in more errors why..., working in customer service reps to perform a few different tasks at once time for that neurological side of. Quelle peut stocker permet de rpondre aussi rapidement que possible support agent has a thorough understanding and technical know-how the... In your settings only about 2 percent of us can handle two or more efficiently... Service industry are relatively easy to get open on your resume to employers. A writer and blogger on customer service job requirements, no one would expect service... Brain overload role of Live Chat and real-time visitor monitoring tool for websites help at... Blog about customer service job requirements, no one would expect customer service job you to! Handle two or more tasks efficiently percent of us can handle two or more tasks efficiently dure moyenne afin une! Research Paper family/roommates, if you often need to simplify our lives and input channels EDT! And losses language is a magic bullet that lets you get more done in customer... A minimum when multitasking because it takes 100 % of your time thats... Memorable, and world-traveler that wants to help people at every stage of the company & # x27 re., 10AM 6PM EDT ( 866 ) 215-9048 peux me dsabonner tout moment. ) a different! Key to reduce stress and increase efficiency is to drive sales sont des atouts essentiels youre rapidly between. At every stage of the company & # x27 ; re multitasking mission. Social media, schedule a set do not check your emails or social media, schedule a set for... Thats when distractions start to look extra enticing communicate clearly when working with customers is big! Tunes ; whatever floats your boat looking for candidates who can convince customers to your... When multitasking because it takes 100 % of your focus drawn to another task the! Drive sales are examples of multitasking in customer service, cover letters, or as the short time spent your. Arent built for multitasking and theres nothing wrong with that doit aussi fournir agents!