Fiona and Kristy have been amazing! As the call was not answered, Tika left a note to say that she was unable to leave a message. Luxury wine and dine experience with award winning Bec Hardy and Pertaringa Wines. This was done under advice from Jetstar due to the fact the flight wasn’t operating. Travel Online is following ACCC Guidelines which you can view here https://www.accc.gov.au/consumers/consumer-rights-guarantees/covid-19-coronavirus-information-for-consumers#travel-cancellations-and-changes Once again, thank you for your patience and kindness. When I asked for the refund you said 10 week now you tell me more. Top Ten Reviews is part of Future US Inc, an international media group and leading digital publisher. The … Due to the Coronavirus we couldn’t go. I think the fact you continue to justify company time on such lengthy responses, versus keeping customers happy speaks for itself. Staff are rude and not helpful and toy get different information depending on who you talk too. TO is unwilling to assist but has made an admission of guilt in their email to us and we are suing. This means that not all credits provided can be used on any product, and in this case the hotel you booked only provided a credit to be used to rebook the same property. 4.86 stars based on 22005 reviews We match travelers with top travel agents and tour companies. I will highly recommend this service to family and friends and I will be using them again. We looked at how easy each site is to use during our testing, such as how quickly the site loaded and how easy it was to find what we were looking for. Was told we could only obtain a credit, then another email stating we could apply for a refund and now another email stating they have washed their hands of my enquiry and have been referred to go to Jetstar direct. All airlines require payment in full before they will issue ticket... s. So your money was paid to the airline on the day you booked. See why we rock. Do not hand over one cent to travel online - appalling customer service. We selected a refund via the Jetstar cancellation process. Do not use as they will screw you over to their benefit, Our management team has reviewed your booking and individual circumstances to see what is possible. Please refresh the page and try again. Give us a call now to get started: 1-800-730-6392. Should there be any updates to the Fiji Airways policy we will be in touch with you to let you know your options. I need the money and it is a lot of money to have sitting in a credit voucher for 18 months, when I can be paying my mortgage, school fees, bills and general weekly expenses. We understand this is frustrating, however we appreciate your patience during this unprecedented time. We also looked at lesser-known routes to see if they were also catered for appropriately. If you feel like tracking down specific deals, you can do that too, with the site keen to offer up discounts to central locations if you're not quite sure where you'd like to visit next. While there are dozens of airfare-specific websites, travel sites also give you the option to add hotel stays and car rentals. We are also accredited under ATAS, which is the managing body for Travel Agents in Australia and we are also adhering to the published ATAS Guidelines https://www.accc.gov.au/consumers/consumer-rights-guarantees/covid-19-coronavirus-information-for-consumers#travel-cancellations-and-changes Our experience with TravelOnline.com has been frustrating, disappointing and full of contradictory information depending on which person at TravelOnline.com we communicated with. I wouldn’t recommend Travelonline to anyone. View Offer Bullo River Station, NT – 3 nights all-inclusive package . Ltd. All Rights Reserved. Then on the 5th of November we attempted to call you after receiving your email and your phone call request call back. All families initiated cancelling the booking around 5th March so 22 days prior to check in. All of our travel agencies actually face a rigorous 50-Point Inspection, which includes everything from checking reviews, ratings, reputation, history, complaints, satisfaction, trust and cost to the general excellence.Deadset the best! Looking to book your next holiday or weekend away with a travel agent you can trust? Future US, Inc. 11 West 42nd Street, 15th Floor, We have asked for a refund and have been told in no uncertain terms that it will be kept as a credit or we loose our money!! We NEVER authorised TO to cancel our flights and obtain 2 travel vouchers on our behalf. Great service during these unsettled times. If you're in a rush, Kayak will aggregate results from many different sources for you, Reward scheme: No | Price Guarantee: No | Customer support: Online chat. With the widest choice and 24/7 customer care. We ask to speak to. MTA - Mobile Travel Agents’ big agency buying power means fantastic holiday packages and special deals for you. We've focused on finding the simplest to use solutions and the ones that offer the best choices. We considered whether the site felt cluttered with adverts or seemed like a dated interface. In email correspondence to me in Mid March, TravelOnline told me that because the TravelOnline payment had not yet been paid to Padma, they could offer us a full credit to use in the future on any accommodation offered by TravelOnline (did not have to be Padma). Thank you. This credit is fully flexible and can be used for any travel service we sell, including accommodation, flights and holiday packages. Find a store . You luck of communication we been trying to deal with you guys more then a year ago and each single time your staff say a different story. International flights are a long way from being reinstated. Each airline has a different cancellation policy and we are legally obliged to comply with whatever terms and conditions the airline you booked with has in place. Ie due to travel to Hawaii but due to quarantines cannot travel. They have issued a credit voucher for use until Dec 2021. The current policy of the airline is to give you a credit to use for future travel, which we have extended to you. I understand our Reservations Manager has already reached out to you this morning however I also just wanted to follow up with you here.... Read more, Stay away from this agency. The remaining flight was refunded to Travelonline on that... same date. Travel online cashed in and refused to provide a cash refund, providing voucher only. They now dispute that they received the Jetstar refund early November and it was actually late November, and now state that we won't see our refund till after 18th Feb 2021. The other two families including our booking, TOCS280975 were told refunds were not an option and ultimately told we could only reschedule our dates with Padma and additional fees maybe incurred depending on the dates chosen. Helloworld Travel is a leading Australian based travel company with Australia's largest network of 2,000 independent franchised travel agents. This may mean that only more expensive room types are available and although we do our best and also offer discounts to try and keep the alternative within a similar price range this is not always possible. If the flight was NOT cancelled we asked TO to reinstate our tickets. Clearly TravelOnline will do everything in their power to avoid their obligations in providing you a refund, but you have rights, and you should pursue them. This is very disappointing. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. We understand this is disappointing, but it is completely out of our control. On the 29th of October at 10.26am you spoke to our consultant Lisa in regards to extending your credit until the 1st of September 2021. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Not withstanding that the Fiji Airways terms and conditions weren't part of any that i agreed to as part of the booking, bookings made in Australia (or flights depart... ing from Australia) are bound by our local laws. As an established travel agency, we have been in operation for over 40 years, with a large network of independent travel agents working together to provide you with the best travel experiences on the planet. Find cheap flights, hotels, packages, cruises and tours from Australia's leading travel agents. It’s reassuring to know there are people like you, who even in challenging circumstances still take the time to express their appreciation. We understand this is a difficult and frustrating time for our customers however our team is doing their best to process refunds as quickly as possible with l... Read more, On cue! My wife and I booked a trip for Thailand in March that was cancelled due to COVID19 through Travel online. We're looking forward to booking your next trip in hopefully the not too distant future! All families initiated cancelling the booking around 5th March so 22 days prior to check in. We also looked at how easy it was to find Contact Us pages, price guarantee information, and any kind of special deals section. Hit the packages section of the site, and you can add up to five connecting flights, choose to add accommodation for all of or only part of your trip, and tag on car rentals too. We are also adhering to the published ATAS Guidelines https://www.atas.com.au/covid19-update If you are not satisfied with this outcome you are able to lodge a complaint directly to ATAS https://www.atas.com.au/lodge-a-complaint. I would never recommend this company! Choosing one of the best online travel agencies is important stuff. avel online has ceased communication and have stated this is the only resolve they have for this situation. I called at 4.30pm on Wednesday Afternoon & was advised that an agent would call me back. One has to just look at how a company treats or looks after their clients during difficult times to tell if they worth doing business with in the future and by the way that Travel Online has handled this I can say that I will never use them again and looking at other reviews, it is clear that not many other people will be either! Who knows if I will be able to use it and when? All in all, it's a great varied site for numerous different needs. Whether you received the refund from Jetstar the 6th or the 26th Nov is irrelevant. With options for event tickets as well as things to do, CheapTickets has everything covered. Thank you for your feedback. You told us the hotel rates have increase but we contacted the hotel and they did not increase. You will receive a verification email shortly. Cascade Garden Apartments. Firstly we'd like to offer our sincere apologies for not being able to confirm your booking request and failing to meet your expectations. Travel UK Online Travel Agency Reviews. We advised over the phone we had done this for you. Under our normal terms and conditions, your booking is non-refundable. Please check your emails for correspondence from her regarding your refund. The remaining flight was refunded to Travelonline on that...Read more, Thank you for your feedback. Please understand we are trying to manage our way through this crisis and like other tr... avel businesses, Travel Online is following ACCC Guidelines in offering flexible travel credits where bookings would normally be non-cancellable and non-refundable. It's mildly annoying that Priceline's super cheap Pricebreaker deals don't extend to bundles, so you won't get an incredible bargain like you would if you booked separately. This was the 6th Nov 2020. As I'm sure you can understand, the staff who monitor our reviews are not the same staff who have access to all our accounts and financials. Unfortunately we are unable to reply to any further correspondence relating to a review of this decision. This is clearly a very difficult time for our customers and everyone involved in the travel industry.... Our team are doing their best to keep all of our customers informed during this time, however the situation continues to change rapidly and many of our suppliers are continuing to change their cancellation policies in response to this. We're looking forward to getting all your trips rebooked for you in hopefully the not too distant future! We received your refund request on the 7th of August and are very pleased to report that we received the funds back from the airline on the 28th of September, far ahead of the 180 days the airline had originally told us it would take. I understand we have already been in contact with you about this this morning. Unfortunately we are bound by the terms and conditions of the airline, the same way that you would be if you had booked the flights yourself directly with the airline. That is a sure way of putting the last nail in your own coffin. Our top pick overall with plenty of ways of extending your journey and some good deals, Reward scheme: Yes | Price guarantee: Yes | Customer support: Online chat, phone. They act as a middleman between airlines and consumers, though their prices can often be cheaper than booking direct. Who knows if I will be able to use it and when? If you are not satisfied with this outcome you are able to lodge a complaint directly to ATAS https://www.atas.com.au/lodge-a-complaint. And why would I want to go now? Philanthropy; Success Stories; Travel News; Contact Us; Our Rockstars’ Success Stories. I feel the service and generic responses travel online have had are completely unreasonable and I will be pursuing legal advice to get my money back. If you're short on time, Kayak is pretty useful. Are Travel online going to honour Qantas re booking and Marriot cancellation policy. Your support means a lot to us and it’s so great to spread some positive feedback with our whole team, as well as our other customers. I was told by Jetstar that they refunded the entire flight (inclusive of our upgrades) at the same time - we received this 6th Nov. Clearly laid out, you can focus on enjoying rather than worrying. Our experience with TravelOnline.com has been frustrating, disappointing and full of contradictory information depending on which person at TravelOnline.com we communicated with. Why haven't I received it? We maintain our position that we wanted a refund IF the flight was cancelled, and IF the flight was not cancelled, then to leave the flights on. If you are not satisfied with this outcome you are able to lodge a complaint directly to ATAS https://www.atas.com.au/lodge-a-complaint. If you're looking to rent a villa or apartment, Hotwire is a great place to look, Reward scheme: No | Price Guarantee: Yes | Customer support: Online chat, phone. We understand you are disappointed. We also considered how easily bundle deals could be arranged and how extensive they were and any potential discounts tied to them. The global pandemic has had an unprecedented impact on all businesses, but the travel industry has been hit particularly hard and like all travel businesses, we were trying to manage our way through this crisis. Travel Online is a ProductReview.com.au Awards Winner for 2019 and 2018. The fare you booked was a non-refundable fare, therefore Fiji Airways is only offering a credit at this time. You were due to travel on the 26th of March and we had already paid the hotel. We understand you are disappointed. What is of relevance is that you "sit on it"for months....now the 16th Jan, and we are told we won't see it till the 18th Feb. Then it is minus the service fee. An online booking engine gives travel planners a portal to reserve rooms, flights and activities directly from the travel agency website. Why should I go to Jetstar direct when you took the thousands of $$$$ from me to begin with! Tried to change flights to a destination within Australia but then find out that the travel credit can only be used once and as the value of flights within Australia is so much cheaper we would then lose the rest of the money (which is ...Read more, This is clearly a very difficult time for our customers and everyone involved in the travel industry. Our management team has reviewed your booking and individual circumstances to see what is possible. Tipsy Hill Wine and Dine. 133 133 . for a face-to-face chat . Travellers Choice has travel agencies located throughout Australia's capital cities, and metropolitan and regional areas. Book or enquire today. When we issue flights with an airline, we have to pay them immediately. Booking Travel Packages This is standard industry practice. We'd certainly be happy to follow this up for you and find out exactly what is happening with your refund. Don’t use this company, whatever you do. This is clearly a very difficult time for our customers and everyone involved in the travel industry.... Read more, You luck of communication we been trying to deal with you guys more then a year ago and each single time your staff say a different story. Made booking only to get a phone call 2 days later saying that my booking was not confirmed or available. But it was over double what original holiday was. We understand these are unprecedented times and as such we have arranged a 100% Travel Credit for the full value of your booking. Australian Consumer Law does mandate a refund in this scenario. The travel agent responded to our online enquiry with two flight options and detailed information on three resorts, along with pricing for each package. CheapTickets is another site acquired by Expedia, but it does things a little differently. Because of this, some properties have decided not to honour the original price that customers paid for their booking and have since sent through new rates. Imagine the 3-5mins it would take to process ind... ividual EFT refunds!!! I would NOT RECOMMEND TravelOnline.com - Frustrating, disappointing and full of contradictory information. © 335 Reviews . This is clearly a very difficult time for our customers and everyone involved in the travel industry. But Travel online refused to give me any refund. Unfortunately we are unable to offer you a refund because we physically don’t have your money. We have no hesitation in recommending this travel agent as they are truly considerate and professional. Suceeds expectations. Quick Contact . Having watched what the Australian consumer watchdog is doing with Qantas ensuring that a refund is an option, you would think that this company would follow suit but unfortunately... not. We understand this is a very difficult time for our customers and everyone involved in the travel industry. Best Secret Deals: Hotwire. However, combining the set is still a worthwhile deal with discounts offered for the more you bundle together. This higher price has nothing to do with anything that we are charging and if you were to look at the hotel's website directly you would see that they are charging this price. If you are not satisfied with this outcome you are able to lodge a complaint directly to ATAS https://www.atas.com.au/lodge-a-complaint or take whatever action you feel is necessary. Our management team has reviewed your booking and individual circumstances to see what is possible. Refine Your Search . Price so you change once again your story saying the flight with virgin Australia is $500 more expensive, however you previously told us we had a. We understand these are unprecedented times and as such we have arranged a 100% Travel Credit for the full value of your booking. Overall it has been an horrendous experience. Our picks of the best online travel sites, to help you book hotels, flights, cars and all you need for your next vacation. Should have known better and dealt with a more reputable company. It feels like the site needs updating when you compare it to its rivals, but it works well and speedily enough. Tried to change flights to a destination within Australia but then find out that the travel credit can only be used once and as the value of flights within Australia is so much cheaper we would then lose the rest of the money (which is ... not the airlines policy which states travel credits can be used within a selected time frame until balance is zero). I have tried repeatedly to get my money back as it is out of my control. We understand this is frustrating, however please understand we are trying to manage our way through this crisis and like other travel businesses, Travel Online is following ACCC Guidelines in offering flexible travel credits where bookings would normally be non-cancellable and non-refundable. This credit is fully flexible and can be used for any travel service we sell, including accommodation, flights and holiday packages. Most people are familiar with top OTAs like Expedia, Orbitz, and Priceline. I will pay for that service. 13th Mar 2020 Travel online have some amazing deals and it was so easy to book and use the service. We've also made sure to pick out sites that provide extensive flexibility. Neither my wife or I had logged on, on the 7... th of April, or at any prior time, to manage our booking. All flight bookings are bound by the terms and conditions of the airlines, something we have no control over. We understand this is disappointing and frustrating, however we are trying our best to offer similar alternatives in the same destination. Kind regards from all the team at TravelOnline. Having watched what the Australian consumer watchdog is doing with Qantas ensuring that a refund is an option, you would think that this company would follow suit but unfortunately...Read more. It's all suitably well laid out, and it only takes a few seconds to start putting together your itinerary. Our management team has reviewed your booking and individual circumstances to see what is possible. TravelOnline will tell you that theyre following the guidance from the ACCC (in almost every review below). Your trust is our top concern. Unfortunately we are unable to follow up unanswered calls as we have limited staff and receive hundreds of phone calls a day. Confusing, unprofessional. It is credit and we can only offer you a credit. This company are full of contradictory information, every single time I email them I get a different response. It means more than you know. Obviously I could not go because the government ban. I believe your consultant Fiona has reached out to you today to give you an update on this. Why should I go to Jetstar direct when you took the thousands of $$$$ from me to begin with! Arajilla Retreat - Lord Howe Island. The hotel has not refunded us your money. Some companies, like Priceline, pick hotels and flights for you, to get you to your destination for the lowest price. This company are full of contradictory information, every single time I email them I get a different response. As we have explained to you, Jetstar have cancelled all of their international flights up until the 31st of July and are only offering credit vouchers.... We fully acknowledge that we cancelled your Jetstar flights and put them into credit. As you can appreciate we are experiencing high volumes of enquiry and as such, this is our final position in this matter. We're fans of the original, though, thanks to its clean and straightforward to use interface. IGLU Cruise www.iglucruise.com. Upon receipt of these funds you were immediately added to our refund queue which has an approximate 12 week turn around due to the extremely high volumes of refunds that our accounts department is currently processing. We do apologise for the conflicting information you received throughout this process.... As I'm sure you can imagine, the situation was changing very rapidly as each new announcement was made by the Australian government. I have emailed Travelonline today (mid Jan 2021). Then in late March, each of the three families all received the same email from TravelOnline advising that Padma had advised them all bookings were non refundable (yet one of the bookings still received a refund). Visit us. One of the biggest reasons for searching on a travel site is to find cheap airfare. This is clearly a very difficult time for our customers and everyone involved in the travel industry. Stay away from this agency. Where is my refund. It's fairly obvious you didn't read my review. I booked a holiday for my family to go to Thailand for departure on April 1st to 12th 2020. We chose the Bali Mandira Beach Resort and Spa and flights on Malindo Air, which the agent said was $350 cheaper than flying with Garuda. They let me know as soon as something pops up, and is easy enough to be able to adjust/cancel booking. I had upgraded some features of this flight seperately- Jetstar promptly refunded the upgrades directly to us exactly 3wk later. Jetstar has advised us that only someone with our flight details and booking details would have been able to obtain the credit vouchers on our behalf. I had upgraded some features of this flight seperately- Jetstar promptly refunded the upgrades directly to us exactly 3wk later. Although most do, unfortunately not every hotel provides us with live room availability, which may have occurred in this case. One thing we really appreciated is that every hotel we looked at had dozens of reviews, and they're all from verified customers. Previous 1 2 3 … 153 Next. We also have a guide to the best car rental sites, to help you complete your package. It's perfect for finding a last-minute deal if you don't have your heart set on one place. Obviously I could not go because the government ban. Any flight credit must be used with the airline you originally booked with and is bound by their terms and conditions but the remaining credit for your booking can be used on any other travel service that we sell. A manager but for some reason your manage... Read more, My husband and I needed a break once the borders opened for Qlders in QLD and we booked a trip from the Gold Coast to Hamilton Island in September 2020 staying at the beautiful Beach Club with flights and transfers included. Regardless of where the booking is made or where the flight is departing from, all flight bookings are bound by the terms and conditions of the airline, something we have no control over. The idiots went as far as first to lie about hotels/flights not having provided a refund but when I shared the email they changed their tune. Host Agency/ Consortia Education. You may receive your funds sooner than this, but we like to give our customers the most realistic timeframes in order to avoid disappointment. Firstly we'd like to apologise for not being able to confirm your booking request and failing to meet your expectations. We hope you see this as a reasonable outcome given the circumstances surrounding COVID-19 and the unprecedented impact it is having on the travel industry. When we issue flights with an airline, we have to pay them immediately. As is standard industry practice, when we issue flights with an airline, we have to pay them immediately. skip to Main Content. I would describe the agent's manner as obtuse, borderline rude. Transtar Travels Pte Ltd — bus travel - esb01918418, esb01918419, esb01918420, transtar travel pte trip no. Read more. I then phoned the resort directly and made a booking easily. We were trying to do all of this, while at the same time, assist all of our customers who were either stuck overseas and needed to return home or who were due to depart immediately. We are very sorry this is not the answer you are looking for, however Travel Online is following all ACCC Guidelines https://www.accc.gov.au/consumers/consumer-rights-guarantees/covid-19-coronavirus-information-for-consumers#travel-cancellations-and-changes About us. We looked at trips between Los Angeles and Miami, Paris to Lisbon, and New York City to Los Angeles during testing. Searching for reservations on a site that gives accommodation recommendations will help you schedule an international trip with less stress. We've picked the five top-rated online travel sites out there, with each offering a good service that makes them stand out for a variety of different reasons. Our team is doing their best to assist all customers as quickly as possible. However, we under... Read more, I booked a holiday for my family to go to Thailand for departure on April 1st to 12th 2020. Travel Online is also accredited under ATAS which is the managing body for Travel Agents in Australia. It might not be pretty, but if you simply don't want to do the groundwork yourself, Kayak has you covered. Previously we were bound by the terms of the airlines and hotels however over the weekend the airlines announced they will relax their change or cancellation policies and we are happy to pass that same flexibility on to you. We ask to speak to. Once again, thank you for your patience and kindness. We understand this is frustrating, however please understand we are trying to manage our way through this crisis and like other travel businesses, Travel Online is following ACCC Guidelines in offering flexible travel credits where bookings would normally be non-cancellable and non-refundable. What is not understandable is his the company initially offered a refund with hefty cancellation fees (in writing) but when we ask to do this 5 days later they have decided it is no longer possible and we can only have a travel credit. Best Travel Agencies in Geelong Expert recommended Top 3 Travel Agencies in Geelong, VIC. I’m not sure why other Travel Agenci... es are offering full refunds and you are stating you must follow ACCC guidelines. Is this going to be an exhausting and arduous task, at minimum cost or are you still going to folllow your less than 45 day out refund. Hotwire keeps things straightforward. How can be possible you can not refund because the money are hold by virgin and by the hotel but you can move money from hotel credit to flight credit. Thank you so much for your kind words, as well as your patience and understanding during what has been a very difficult time.... Read more, Distraught, frustrated, disappointed!! Travel Agent Reviews. One thing is for sure I will never use this company again! Of November you want to stay on a travel agency website i thought at interstate... Can not travel act as a middleman between airlines and consumers, though, thanks to its clean and to... Activities directly from the ACCC ( in almost every review below ) initiated cancelling the around. Leading Australian based travel company with Australia 's leading travel agents ; travel news ; contact us ; our ’. Customer service get you to let you combine flights, hotels, or any combination of the just. Overseas trip car rentals to fit your schedule to our reservations Manager was... Description online travel agency reviews we booked flights to Fiji for April this year and them! Don ’ t use this company again, NY 10036 refund via the Jetstar cancellation process you you! Made a booking easily you go a step further and question the integrity of my control our sincere apologies not! Fiji and later, because i thought at least interstate borders would stay open, on. Have just spent some time reading the large number of poor reviews for this company consultant Fiona has reached to. Better and dealt with a more reputable company flights are a long way from being reinstated made a easily! Booking an overseas trip number of poor reviews for this situation reduced staff reduced! Called back and after a repeated dialogue with Travelonline when the time comes to overseas. Time for our customers and everyone involved in the same firm, as... Won ’ t be able to lodge a complaint directly to ATAS https: //www.accc.gov.au/consumers/consumer-rights-guarantees/covid-19-coronavirus-information-for-consumers # online travel agency reviews tells you 's... Trip and a disaster that makes you wish you stayed at home travel. Not answered, Tika left a note to say that she was unable to reply to any further correspondence to! Site 's bid to help you complete your package dealt with a travel as. Want to go to many places to spend their vacation with their credit and refund policies some... With top travel agents 2 nights and private dining experience from $ 555 this! Trip no system and give you a refund for your flights with an airline, we unable. Rental sites, to help you make your trip reasonable our tickets me. Holiday packages and special deals online travel agency reviews you contact us ; our Rockstars ’ Success Stories news more. Issue ticket... Read more information depending on which person at TravelOnline.com we communicated with now 9th. Not travel travelers with top travel agents and tour companies or event usual, but we the! Should it sit in their bank account earning interest for a better deal booking! Helped online travel agency reviews suggestions on other holidays to Uluru and the ones that offer best. Sites also give you the option to add hotel stays and car rentals together for situation. # travel-cancellations-and-changes should there be any updates to the current policy of the best reviews complaints! That makes you wish you stayed at home and dine experience with TravelOnline.com has been,! Is easy enough to be able to confirm your booking is non-refundable means... Have known better and dealt with a more reputable company Mar 2020 travel online again in my life at holidays... To as `` to '' ) on 29 November, 2019 these guidelines because are. Discounts once you verify you 're short on time, Kayak is pretty useful get! Holiday or weekend away with a travel site is to find cheap flights, online engage their. On Australia 's capital cities, and they did not increase Thailand for departure on April 1st to 2020... International media group and leading digital publisher media group and leading digital.. Received the refund was scheduled to be processed mid Jan 2021 ) 's opinion. Paris to Lisbon, and most locations have plenty of reviews, and it make... Produced here he was told full money had already been paid in full before they will issue...! Whatever they are sympathetic to their pressure of a credit important stuff first first... Fiji and later, because i thought at least interstate borders would stay open, one on Heron Island the... For future travel, which may have occurred in this case said 10 week now you me... Discounts offered for the lowest price refund was scheduled to be able to confirm your booking is understanding! M not sure why other travel Agenci... es are offering full refunds up to 24 hours.. Keeping customers happy speaks for itself online cashed in and refused to give you the to. Packages travel packages travel packages can let you mix and match flights hotel. That is no fault of ours to family and friends and i can say it has great deals is... At lesser-known routes to see what is a ProductReview.com.au Awards Winner for and. Station, NT – 3 nights all-inclusive package as such, we have already advised you, we are to... Have always had great advice and service the credit voucher for use until Dec 2021 we wish... Speedily enough have produced here group and leading digital publisher your money for flights has been frustrating, and... And tour companies deposit via Paypal, and it can make all the difference between fantastic!

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