If needed, your facility will let you know how to book a slot for smoking. Please cooperate fully with staff. There’s also help available with training and work experience, with your CV, cover letter or filling out applications. This included a strict nationwide lockdown and working through our 4-level COVID-19 Alert system. Please remember journalists cannot enter the hotel. Everyone deserves to have somewhere safe and healthy to live. It may still show up later in your stay so it’s important to continue good hygiene and isolation measures throughout the duration of your time in managed isolation. Which can be found on our contact us page: All complaints will receive an acknowledgement email within two working days of receipt of their complaint. If you're returning to New Zealand, the first step is to register on the Managed Isolation Allocation System. Foreign nationals can contact their Embassy, High Commission or Consulate to seek consular assistance when in New Zealand. You must be clear of COVID-19 symptoms for a minimum of 72 hours before you can leave. For more information, visit: www.jobs.govt.nz(external link) or www.workandincome.govt.nz/work(external link). Hotel guests will now only be able to exercise on hotel premises or be bussed to a … Create a registration for an individual passenger or a family travelling together. Call 0800 688 5463 for confidential, free LGBTIQ+ support from a trained volunteer. Read More. If you have any other type of enquiry, feedback or a suggestion you can: All enquiries are managed during regular business hours from Monday to Friday. In all cases, clinical discretion can apply. You can also ask on-site staff to refer you. You should not have any visitors in your room at any time. Loneliness and isolation, Understanding ourselves better, Behaviour change, Ways to manage mood, Strategies to manage anxiety. How to get your voucher. Do not place towels or flammable materials on heaters to dry. These rules keep you and others safe and help stop the spread of COVID-19. The videos feature Sir John Kirwan and his ways of approaching life that help him on a day to day basis. Remember to keep a physical distance of 2 metres from others during your stay so as to avoid making close contact with anyone outside your bubble. Please continue to keep a watch on New Zealand’s COVID-19 alert levels and abide by any requirements around physical distancing, hand hygiene and use of PPE, once you leave the facility. For example will you take a domestic flight or will a family member come to take you home. Your facility will inform. A number of facilities in New Zealand have been set up by the government to manage the isolation of people arriving from overseas. You don’t have to be on a benefit. Please drink responsibly, be considerate of other returnees and staff and ensure your behaviour is appropriate. The Government is extending pre-departure testing to all travellers to New Zealand, except those from Australia, Antarctica and most Pacific Islands. They will arrange for you to be assessed by the on-site health professional. New Zealand takes family violence and sexual violence seriously. He waka eke noa – we're all in this together. Returnees to New Zealand are being warned that spaces in managed isolation facilities are filling up fast, with only a slim timeframe to book before Christmas. www.health.govt.nz/covid-19-mental-wellbeing(external link). This is the best way your health needs and wellbeing can be managed. Stay in touch with your family and friends through other communication methods such as making phone calls or using apps like Zoom, SKYPE, etc. If you are travelling from the UK or USA you will be tested 3 times for COVID-19. As New Zealand settled into the freedoms of alert level one over the past two months, the idea of charging fees for managed isolation has become an increasingly hot topic. Daily mental wellbeing, Coping with uncertainty, stress, worry, sleep, thriving. Children are treated the same as adults for testing. In almost all cases a negative COVID-19 test and confirmation from a Medical Officer of Health or a Health Protection Officer that you are a low risk of having or transmitting COVID-19 are needed before you can leave the facility. There's also a range of learning and wellbeing resources at learningfromhome.govt.nz(external link). 1. These facilities are hotels where you will be given extensive support throughout your stay. Applications are considered on a case-by-case basis and the threshold for approval is very high. This means there are strict conditions on anyone who is staying here. A Managed Isolation and Quarantine (MIQ) spokesperson said the largest number of rooms allocated since the start of December was 4508 on 3 December. If your test result is negative, you will be notified via text message or a phone call, or by the on-site nursing team. If you feel unwell, please stay in your room and phone the on-site health team. There are other places you can go for information: The managed isolation and quarantine website, COVID-19 health information(external link). Since March 2020, over 80,000 people have successfully been through managed isolation and quarantine and have come safely into the community. Talk to hotel staff to enable the service. ... New Zealand Covid-19 managed Isolation facilties fully booked until Boxing day 5/11/2020. The managed isolation facility is a facility that operates “inside” a hotel. See Appendix one for more information on testing and results. You can get free legal advice and assistance from: Community law centres offer free legal information and advice to people who cannot afford to see a lawyer. Ministry of Health Covid-19 update January 18, 2021 There are six cases of Covid-19 in managed isolation to report in New Zealand since our last media statement yesterday. They will do this by email, or phone if you have not completed the email survey. If the result of your day zero test is positive, you will be transferred to a quarantine facility. They are there to care for you and ensure health checks are effective. No-one should feel scared or be harmed by others. On the allocation website returnees are directed to select their preferred dates for managed isolation, which are held for 48 hours while they book matching flights. You can also report any person you believe isn’t sticking to the rules, or is behaving in a way that is likely to spread COVID-19. Public health staff will also ask who you had contact with recently. It is updated regularly and changes may be made during your stay. If you are currently in an MIQ facility and your expectations are not being met, you should first raise your concern with the Facility Manager or Wellbeing Coordinator. All enquiries are managed during regular business hours from Monday to Friday. Those people may be asked to stay in quarantine in case they become unwell too. Do not enter the hotel room of anyone who is not in your bubble. No exemption will be possible if you develop symptoms of COVID-19 during your stay in managed isolation and have been moved to a quarantine hotel. Smoking is not allowed inside your room. Throughout your stay, you have the right to consult a lawyer at your own expense (see information about your rights in Appendix 3). A nurse will help you with this and sign it off. They will remain there for at least 14 days and test negative for COVID-19 before they can go into the community. Covid 19 coronavirus: The managed isolation allocation system explained - NZ Herald; Covid 19 coronavirus: Managed isolation, quarantine costing $2.4m a day, figures show - NZ Herald Visit the website to register for sessions to support your wellbeing and connect with other like-minded people. You should follow instructions from the Medical Officer of Health or Health Protection Officer during your stay. If you are feeling unwell, please stay in your room and phone the on-site team. They will advise what to do next. © Ministry of Business, Innovation and Employment. Call 0800 044 334. If you run out of single-use face masks, contact the MIQF staff and they will provide you with more. This second test is also one of the checks we use to determine if a person is low risk and can leave the facility after 14 days. During the national response to COVID-19, information will be used by health agencies for the purpose of managing the COVID-19 pandemic and anonymous statistical data may be published in a public manner. They accommodate people who have been assessed as being at low risk of having COVID-19. The nursing team can provide resources to help you quit smoking. But there was warning these strains would continue to show up in managed isolation facilities across New Zealand. Managed isolation facilities are safe and there is plenty of support for you and your whānau. Managed isolation and quarantine stays are free for all returning New Zealand citizens and permanent residents, except those who are returning to the country for less than 90 days. If you do not use the app, use whatever method works for you, like the NZ COVID Tracer booklet. Wi-Fi is free. Internal calling, between rooms and for hotel services, is free. The managed isolation and quarantine website has details about the travel categories permitted for emergency allocation, and what supporting evidence you need. Find out more about our complaints procedure. The only exception is that infants under 6 months of age are not required to undergo nasopharyngeal testing, unless they are symptomatic or close contacts of a confirmed or probable case. Please note: This content will change over time and can go out of date. By nurturing and strengthening all dimensions, you support your health and wellbeing, as well as the health and wellbeing of your whānau. Call 0800 543 354 or text HELP (4357) to talk to a counsellor or trained volunteers. For your safety, CCTV may be in operation within your facility. Generally, a negative day 3 and day 12 COVID-19 test and a full health assessment are needed in order to be considered for an exemption. Because testing is required by law, some aspects of the above Code are limited. Please keep the on-site team informed if your accommodation or travel plans change at any stage during your stay. Ngā Kaitiaki o Te Puna Rongoā o Aotearoa – the Māori Pharmacists Association (MPA) has a free phone line to answer questions that kaumātua or whānau may have about their medicines. Te whare tapa whā is a model of the 4 dimensions of wellbeing developed by Sir Mason Durie in 1984 to provide a Māori perspective on health. See www.ird.govt.nz/working-for-families(external link) for more details. You should let the person taking the swab know if you have any condition that reduces the strength of your skin, affects the ability of your blood to form clots, or if you are on blood thinning medication. Entering and leaving a facility As well as COVID-19 testing, you will also be required to have a medical assessment. You may be moved to another facility or area and will be required to quarantine. On landing at the international terminal: New Zealand at this time do not introduce COVID-19 into the community. If you refuse a COVID-19 test or are not considered low risk, your stay could be up to 28 days. You must be able to respond to staff or an emergency (such as a fire evacuation) as well as follow PPE and physical distancing rules - alcohol may affect your ability to keep you and others safe. This interview will take place at the facility within 4 days of your arrival and will be organised by the on-site staff. Exercise will be supervised and at a low intensity level to reduce perspiration and heavy breathing. If you run out of single-use face masks, contact the MIQF staff and they will provide you with more. COVID-19 can spread from person to person. This tongikura was gifted to MIQ from the King and guides us through our effort to keep you and Aotearoa New Zealand safe. We will do all we can to make your stay as pleasant as possible. We will transport you back to the airport you arrived at, if you wish, unless you indicate otherwise. The managed isolation facilities are hotels, staffed by a team of health professionals, hotel and government personnel. If you have any of these conditions they may decide not to proceed with the test as your health is the primary concern. Visit the COVID-19 website(external link). Daily health check and regular wellbeing monitoring. REMEMBER: We are in this together and we are committed to making your stay as comfortable as possible. Contact the Ministry of Social Development riqc@msd.govt.nz. While this may feel distressing, you will receive a high level of clinical care from a dedicated team of health professionals. © Ministry of Business, Innovation and Employment. There is high public interest in the managed isolation and quarantine facilities. Before you put on your face mask, wash and dry your hands or use hand sanitiser. The legal COVID-19 Orders which require you to stay at this facility also require you to be tested for COVID-19. *If your test is positive you will be told by health staff. It is important you inform the on-site staff of anyone that could be a close contact. It is important you are honest about your health during your stay in managed isolation. Complete your stay and exit the facility. You must only wear these face masks once – you need to wear a new face mask each time you leave your room. Please respect and follow the protocols, guidance and directions of staff at your facility. Talk to hotel staff for details. Everyone will respond differently: some may find it harder than others. You will stay in the quarantine facility or area for at least 10 days after the onset of COVID-19 symptoms or since the date of your test (if you never developed symptoms). While you are in managed isolation you will receive regular health checks. Everyone entering New Zealand is now legally required to complete 14 days in a managed isolation facility. We encourage you to book in early to the Managed Isolation Allocation System, as this is the best way to guarantee your place. Find out what to do if your flight is cancelled or rescheduled(external link). If you or those in your bubble need support and treatment to reduce their alcohol intake, call the Alcohol Drug Helpline on 0800 787 797. If the room allocation rate is projected to reach the operational capacity level in the next 14 days, no additional rooms can be allocated in the days leading up to this peak. Always maintain 2 metres distance from others except those who are in your bubble (your family/partner). If you feel you are not coping, it is important to talk with a health professional. Nā H.M Kiingi Tuheitia Pootatau Te Wherowhero VII. Including the border exception process and individual immigration cases: Immigration New Zealand website(external link). Do not share your face mask. Put them in a bin immediately and sanitise your hands. The dedicated on-site staff are there to help you. 3. You will be asked about your travel plans for when you leave the facility after the 14 days at the Travel Plan Interview. If you wish to make a complaint please use our purpose-built complaint form: Make a complaint about managed isolation and quarantine(external link). Your facility will inform you about how to book in for exercise or smoking. 3. submit your enquiry, feedback or suggestion using our form. There are some rules and guidance on what you can and cannot do while staying in a facility. If you test negative, you will need to continue the remainder of your 14 days managed isolation stay at your facility as normal. https://www.miq.govt.nz/about/contact-us/ Call 0800 664 688 and leave your contact details. All enquiries are managed during regular business hours from Monday to Friday. Once you finish all requirements you will receive a letter confirming you have completed managed isolation. Any specific requirements for land or flight travel that we need to know. This is to protect New Zealanders from the spread of COVID-19. Low-risk alcohol drinking advice(external link) — Alcohol.org website. It does not apply to other aspects of being in the facility, or to the requirement to stay in this facility for 14 days.Please read through The Code and contact the health staff at your facility if you have any questions, or contact the following numbers for independent advice: The Nationwide Health and Disability Advocacy Service: 0800 555 050, The Health and Disability Commissioner: 0800 11 22 33. You will be tested again on day 3 and day 12. There are two important things to be aware of: It is important you read or have explained to you the COVID-19 testing information below. A national sexual harm helpline accessible via phone and internet. To help you get through in the best possible way, we've come up with a few simple tips. From 5 October, anyone entering New Zealand will need to book a place at a Managed Isolation and Quarantine (MIQ) facility using the Government's online Managed Isolation Allocation System. You are entitled to talk to your lawyer in a confidential environment. A mask is also to be worn when someone needs to enter your room for testing or any maintenance. In the week following your departure you will be contacted by the Ministry of Health to check your ongoing health. This starts from the time and date you arrive in New Zealand. You may not become sick immediately and symptoms take time to develop. Family or friends cannot visit you. The Ministry of Health guidelines recommend two standard drinks a day for women (no more than 10 standard drinks a week) and three standard drinks a day for men (no more than 15 standard drinks a week). You must stay in your room unless you have a medical appointment or in an emergency. Hold accommodation. We will use outcomes arising from complaints as an opportunity for learning and improving our processes. The information below outlines your legal rights while you are in a managed isolation facility. There are a number of specialists onsite who are able to deal with a variety of issues including security, safety, health and wellbeing, food and welfare support. As we near the end of our stay in New Zealand’s mandatory quarantine (known as Managed Isolation & Quarantine or MIQ), we’ve realised it could be useful for other families to read about our experience. Melon has an online community where you can anonymously interact with others on a similar journey and connect with a team of support workers. In the week after you leave, the Ministry of Health will contact you to check on your health. Your room has a smoke alarm to keep you safe. COVID-19 tests: you will be tested for COVID-19 on or about these days. Been in managed isolation for at least 14 days, No symptoms consistent with COVID-19, which includes sore throat, cough, or difficulty breathing/shortness of breath, You do not have a temperature of 38°C or higher, In almost all cases, tested negative for COVID-19, To receive good care and support that suits your needs, To be told things in a way you understand, To be told everything you need to know about your care and support, To make choices about your care and support, To decide if you want to be part of training, teaching or research. For medical advice contact the health staff at the facility you are staying in. Wear face masks that have been supplied to you at all times when outside your room, or if someone needs to enter your room for maintenance or cleaning. While you are here please be kind to hotel, health and other staff and follow their advice, guidance and directions. call us on +64 4 931 5720 if you’re overseas (rates will apply) or 0800 476 647 if you’re in New Zealand (calls are free), or. Remember to track your movements using the NZ COVID Tracer app. Maintain a physical distance of 2 metres from others and wear the masks that are supplied to you during any evacuation. When you leave your room, you must wear face masks that have been supplied to you. Rooms in our managed isolation facilities are needed for 14 days. Find out more: Managed Isolation and Quarantine website. If the test was around day 12 you’ll also be assessed to confirm if you’re low risk of having or transmitting COVID-19 and able to leave the facility once your 14-day period is complete. Do not enter the hotel room of anyone who is not in your ‘bubble’. This will help us get the appropriate agency such as housing or welfare to help you. You will be asked to fill out a form or answer questions including your contact details. You can also access a mental health clinician at your facility with the support of your onsite registered nurses if needed. Learn more about pre-departure testing. If you or any person in your bubble need assistance, please talk to the on-site team or call the hotel reception. Take your face mask off by removing from the earloops. If your tests are negative and you are assessed as being low risk of having or transmitting COVID-19, you will be formally approved to leave the facility. In almost all cases a negative COVID-19 test and confirmation from a health practitioner that you are a low risk of having or transmitting COVID-19 are needed before you can leave. This includes opening the door to receive food or give laundry. The managed isolation and quarantine website has details about the travel categories permitted for emergency allocation, and what supporting evidence you need. Find out more about the exemptions process and how to apply for an exemption. They are there to help. It takes 10 seconds to collect the sample. If you have nowhere to go when you leave isolation there may be help available to help you find somewhere to live. Call 0800 787 797 or free text 8681 or online chat at alcoholdrughelp.org.nz for support with alcohol or other drug problems. If anyone in your facility is suspected of having COVID-19, you will be asked to stay in your room until otherwise advised. MyIR is our secure online service and it can be used to do things like updating your contact details, filing your tax returns and sending us messages, most Kiwis now have myIR. Avoid touching your face, including your eyes, nose, and mouth if your hands are not clean. You can access Home Learning TV at tvnz.co.nz on-demand(external link). Talk to the on-site health staff if you need urgent medical advice. Please dispose of all personal protective equipment (PPE) such as gloves and masks in the appropriate bins located near the PPE stations. Your personal and test information will only be shared with those government agencies directly involved in managing COVID-19. Please do this by phone from your room. Please do not record other guests without asking them first. The Māori holistic model of health, Te Whare Tapa Whā, reminds you to take care of all the different aspects of your life to support your wellbeing. It's a good idea to consider your options early in your stay so that assistance is available if you need it when you leave the facility. After you take off your face mask, wash and dry your hands or use hand sanitiser. The Ministry of Social Development can help in lots of different ways and situations. you require a shuttle from the facility to get to the airport, please provide: If you don’t have a transport plan in place, let the on-site team know what assistance you may need to get to your home or residence, Details of anybody who might be picking you up from the facility. Always maintain 2 metres distance from others except those who are in your ‘bubble’ (your family/partner). While smoking you need to physically distance from others not in your bubble. Speaking to the onsite Facility Manager or Wellbeing Coordinator within the managed isolation and quarantine facility. They will remain there for at least 14 days and must test negative for … From October 5 to November 10, … You should do this before you book your flight. On flight to New Zealand – passengers informed by PA of the town they will complete Managed Isolation in (whole flight goes to same town). Very few emergency allocation requests will be granted. To help us continue keeping the country safe, we have implemented a system of Managed Isolation and Quarantine (MIQ). "Amohia ake te ora o te iwi, kia puta ki te wheiao"The wellbeing of the people is paramount. You must only wear single-use face masks that are provided by the MIQF. One of these cases is classified as historical and deemed not infectious. deliveries of spirits will not be accepted. Please do not enter the hotel room of anyone who is not in your bubble. These can be hotels or motels anywhere in New Zealand and are allocated by New Zealand Immigration. All smoking areas are monitored. Below are some simple rules we ask you to follow while you are in managed isolation. You must be clear of COVID-19 symptoms for a minimum of 72 hours before you can leave. offence to knowingly cause a false fire alarm, and doing so will likely result in prosecution. It is an. The wharenui’s connection with the whenua (land) forms the foundation for the other four dimensions. Call 0800 726 666 for someone who will listen. Talk to the on-site team first. For more information on what financial support you might get, visit check.msd.govt.nz(external link), There may be help available if you need support with travel costs to get home. The use of reusable masks and other face coverings is not fit for purpose when you are in an isolation facility. The Code applies to the health services you receive in this facility. Very few emergency allocation requests will be granted. Our Contact Centre is open from 8:00 am to 10:00 pm (NZST), seven days a … New Zealand currently has very few COVID-19 cases and we’re trying to keep it that way. A booking at an approved managed isolation facility would also be a condition of boarding flights to New Zealand similarly to how travellers must provide a visa at airport check-in counters abroad. It’s important you are clear about where you will go when you’ve completed your stay at the managed isolation facility. The ministry said all were detected in managed isolation. Do not re-use or try to disinfect single-use face masks. A team of health professionals is always available at your facility. The Wellbeing Sessions are free, online, community events you can join in real-time. COVID-19 is spread by droplets, so keeping away from others and following good hygiene protects you and others from any spread of COVID-19. This includes electrical cooking appliances, gas cookers, candles, heaters, toasters, grill top ovens, items with naked flames, and combustibles. Discuss your travel plans for after your isolation period. Designated smoking areas are provided in each facility, depending on available space. You are required to stay in the isolation facility for a minimum of 14 days. have a COVID-19 test on ‘day zero’ within 24 hours of arrival in a managed isolation and quarantine facility, remain in your room until the results of the test is known. Deliveries can not contain any illegal items or items that present a health and safety risk. A team of health professionals are always available at your facility. If you are unwell you must contact the on-site health team to discuss options for exercise. Managed-isolation or quarantine on arrival requirements. Make sure it is clean, dry and not damaged. People you have been in contact with will need to quarantine for 14 days from the last day you spent time with them. Learn more about pre-departure testing, Managed isolation facility for returnees to New Zealand, Welcome pack: Managed isolation facility for returnees to New Zealand [PDF, 4.6 MB]. , smoke and other face coverings are not considered low risk, your facility will let know... 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