• Contract and all schedules relating to the Customer Engagement Centre, including workflows and customer care DOA. 8.15.2 If a person claiming a piece of Hold Baggage cannot produce the Baggage Receipt we will deliver the baggage to them only on condition that they can establish to our satisfaction that the baggage is theirs and if required by us, such person shall provide us with adequate security to indemnify us for any loss, damage or expense which may be incurred by us as a result of such delivery. Prior to travel, you must present all exit, entry, health and other documents required by law, regulation, order, demand or other requirement of the countries concerned, and permit us to take and retain copies thereof. Carrier Regulations - means our regulations regarding our Fare Rules and Service Fees. Phobias If doubt about ability to cope with air travel. The CEC Team Leader is Responsible for delivering service excellence to flyadeal Customers; managing the CEC team to handle inbound and outbound queries and complaints, across multiple communications channels, optimising Customer satisfaction and flyadeal revenues.. To ensure you comply by the rules always check with the airport before you fly. If we change your Scheduled Departure Time by more than three (3) hours, but less than six (6) hours we will advise you of the new Scheduled Departure Time and also issue you with a Voucher to the value of twenty-five (25) Saudi Riyals, valid for six (6) months from date of issuance. Suitable documentation is required due to security issues regarding travelling with wire cutters), Maximum length of 86cm (neck to tailbone), Is of good health and free of infectious disease, Certified and trained by a recognised authority as a Service Dog, Dog breed is not on the list of banned breeds within Saudi Arabia. For safety reasons, we may forbid or limit operation aboard the aircraft of electronic equipment, including, but not limited to, mobile telephones; laptop computers; personal recorders; personal radios; MP3, cassette and CD players; electronic games or transmitting devices (for example, radio‐controlled toys and walkie‐talkies). ten or more) of Children / Young People for travel, but there must be at least one (1) Adult, aged sixteen (16) years or over, for each ten (10) Children or Young People. Its first flight was on the Kingdom’s National Day, which was on the 23rd of September, 2017. For safety reasons, we restrict the number of Assistance Dogs to one (1) per Flight, therefore your booking will be accepted subject to availability. Please note that expectant mothers can travel with up to and including their 32nd week of pregnancy. If you are travelling with an electric wheelchair, or require additional support during your trip, for example Customers who require one-to-one care onboard or are unable to walk from the aircraft door to their seat, you must call us to make your booking at least 48 hours in advance of your planned travel as we may need to make additional arrangements for you. During flight, they must be stowed in the overhead bins to avoid inconveniencing other Customers. Find and book the cheapest flights to any destination at Flydealfare.com! Pneumothorax Within 14 days of resolution. 14.3.1 Our liability for delay, damage or loss to Hold Baggage is limited by the Convention, our Carrier Regulations and these Conditions of Carriage and any applicable law where an investigation determines that the delay, damage or loss resulted from an act, or failure to act, by us with either the intention of causing the delay, damage or loss; or recklessly and with knowledge that delay, damage or loss would be the probably result. f lyadeal also recently became the first airline in the Kingdom to open female cabin crew positions to Saudis. Our Fares are non‐refundable, we strongly recommend that you ensure you have an appropriate level of travel insurance to cover instances where you are unable to use your Booking. You must be able to use the bathroom unaided and the plaster cast must be at least forty-eight (48) hours old. The size of the plastic bag must not exceed 20cm x 20cm (8 inches x 8 inches). Wishing nothing but the best in your future endeavors. There is no charge for travelling with your Assistance Dog. Its position as the only pure LCC and its relationship with Saudia will obviously help, but overcoming intense expansion from start-ups and flynas as it reaccelerates its expansion could be challenging. You, your, yourself - means any person holding a Confirmed Booking who is to be carried or is carried on an aircraft, except members of the crew. If you have modern collapsible crutches we can accept them as additional Cabin Baggage, for no additional charge. Get amazing deals on flight from USA to India. Customer care: use our Help Center or contact our agents here. If you do not use your Booking, you will be entitled to claim a credit of any Taxes which you have paid, less any processing fees we may apply. Flyadeal Voucher? If you have selected a ‘Ladies First’ seat, we will endeavour to ensure that only female Customers are seated next to you, however, if for operational reasons we are unable to provide this service you will be entitled to a Credit from us of the relevant Service Fee. Hina Singh 1 review. However, if a search, screening or x‐ray causes damage to you or your Baggage, we will not be liable for such damage. Please read Article 9.19 regarding the booking requirements for an Assistance Dog. Download flyadeal and enjoy it on your iPhone, iPad, and iPod touch. We limit the number of Assistance Dogs on each flight, so we may offer you alternative dates and / or times of travel. Dammam, Saudi Arabia. You may select this Service at any time up to the Check-In Deadline. If carriage is performed pursuant to a Charter Agreement, these Conditions of Carriage apply only to the extent they are incorporated by reference or otherwise in the Charter Agreement or the Booking. 10.2.3 Notification of a Flight Cancellation within twenty-four (24) hours of Travel. If you have provided us with your contact information, we will use said contact information to notify you of any such changes as detailed below. To ensure that all necessary procedures are completed, you must complete your check-in process at least two (2) hours before your Scheduled Departure Time. Since the very start of flyadeal, customers have shared their delight with low fares and the new flight services available ... Every month, its social care team processes over 50,000 messages from customers. 3.2 Time Limits for Payment of Your Booking. Customer Service and sales experience preferred. 2. Head Injury Within 2 weeks of travel or where there is air in the cranium. Fleet of 27 aircrafts . Excellent health and fitness; and non-smoker. Useful. We will get back to you within 24hrs from your message. In order to securely carry your Baggage, we require all Customers to take note of the following requirements: We may refuse to carry as Baggage such items described in this Article 8 that are prohibited from carriage as Baggage and may refuse further carriage of any such items on discovery. If you present an approved travel seat with a label or mark by the manufacturer that has worn off or is illegible / unreadable, you must provide a letter or document from the manufacturer that certifies the travel seat (with details of specific make and model number) for use on aircraft. You should print a copy of this for your records as you will be required to quote the Booking Reference at the time of check‐in. In all of the above cases, where you accept our new Scheduled Departure Time, or the options offered to you by us, we will have no further liability to you in this regard. The car seat must bear a label showing approval by a foreign government or a label showing that it was manufactured under the standards of United Nations, Travel seats approved for use in motor vehicles and aircraft according to Canadian CMVSS 213/213.1. Low-cost airline in Saudi Arabia focused on domestic destinations. If we change your Scheduled Departure Time by six (6) hours or more we will issue you a Voucher to the value of forty (40) Saudi Riyals, valid for six (6) months from date of issuance. Ladies Only seats are available for female customers. You must not take any item into the aircraft cabin if we determine its presence there could affect the safety and/or the security of the aircraft or any person on it. You've already flagged this Advertisement. Your journey will be smoother if you allow plenty of time to check in. If we change your Scheduled Departure Time by less than three (3) hours we will advise you of the new Scheduled Departure Time. Fare Rules - are the rules, as detailed in these Conditions of Carriage, published by us (as amended) and in effect on the date the Booking is made which govern the carriage of Customers and/or Baggage and shall include applicable Tariffs in force; these are available on our Website and at our offices upon request. Still need help? 12.2 Diversion Costs Caused by Unacceptable Behaviour. 7.1.19 If you cannot prove you are the person named in the Booking when presenting for check‐in or boarding. 14.2.2 We do not accept liability for any illness, injury or disability, including death, aggravated by air travel where such travel posed a risk to you due to age, physical or mental condition. If you, or any other person travelling on a Booking, has recently undergone surgery, is receiving medical treatment, has reduced mobility, whether this is sensory or locomotory, has an intellectual deficiency, illness or any. Applicable Taxes and Service Fees paid for your Booking will be included where appropriate. The Customer’s own wheelchair will be returned at the baggage carousel with other hold baggage, states clearly the number of weeks of pregnancy and expected due date, confirms the pregnancy is free of any complications, confirms the Expectant Mother if ‘fit to fly’. Toggle navigation. be written or printed in Arabic or English, state clearly the number of weeks of pregnancy and the expected due date, confirm the pregnancy is free of any complications, confirm the Expectant Mother is ‘fit to fly’. The harness must be tied to your seat belt during take-off, landing, turbulence and when the “fasten seat belt” sign is illuminated. 213, the standards of a foreign government, the standards of United Nations, or approval by Federal Aviation Administration (USA) (FAA) through a Type Certificate (TC), Supplemental Type Certificate (STC), Technical Standard Order (TSO), or under 14 CFR 21.305(d). Fares apply only for carriage from the Place of Departure to the Place of Destination, unless we state otherwise. Infants are defined as aged from eight (8) Days to under the age of two (2) years on the date of travel. 8.15 Collection and Delivery of Checked Baggage. Email id : info@flyadeal.com. The venture is part of Saudia Group's SV2020 Transformation Strategy, which aims to elevate the group's units into world-class organizations by 2020. Acceptance for carriage of Assistance Dogs in the aircraft cabin is subject to you assuming full responsibility for the Assistance Dog, including responsibility for their behaviour and for and damage they cause to us, our aircraft, other Customers or Baggage belonging to other Customers on your Flight. In case of any dispute related to any / all of the services as provided by us and/or any of our Authorised Agents before, during and/or after the provision of the service, such dispute shall be exclusively and solely raised, filed, submitted, registered and /or presented in front of any of the legal courts of the Kingdom of Saudi Arabia. The medical certificate must state you are fit to fly and are able to administer your own medication (or will be accompanied by a Carer). Download flyadeal and enjoy it on your iPhone, iPad and iPod touch. Our app allows you to search and book flights with flyadeal in the easiest and most convenient way. We will record your Booking in our computer system. IATA code: F3 ICAO code: FAD Web-site: www.flyadeal.com Social media profiles: Facebook, Twitter, Instagram Phone number: +966 920 00 0212 E-mail: info@flyadeal.com Main bases and hubs: Jeddah King Abdulaziz International Fleet: Airbus A320 Last update date: 24 October 2019 Share. Cities served include Dammam, Jeddah, Qassim, and Riyadh. Measles At least four (4) days after the onset of the rash. Customers with contagious or transmittable diseases will not be accepted for travel until the risk to other Customers has ceased to exist. You will also be required to produce positive photographic identification identifying you as the Customer named in the Booking and valid travel documentation in the form of a passport / National ID, and any visa or other documentation required, satisfying the relevant authorities for the journey you are undertaking. Assistance Dogs will be accommodated free of charge on the floor of the aircraft at your feet. have a solid back and seat with internal restraint straps installed to hold the Child / Infant securely, ii.) Carry-on baggage should not exceed 55cm x 35cm x 25cm for dimensions. Negotiated all fees and services. THIS CHILD RESTRAINT SYSTEM CONFORMS TO ALL APPLICABLE FEDERAL MOTOR VEHICLE SAFETY STANDARDS and THIS RESTRAINT IS CERTIFIED FOR USE IN MOTOR VEHICLES AND AIRCRAFT. Customers with the below mentioned conditions must provide a medical certificate before we will accept you for travel, this list is not exhaustive and we recommend you discuss your fitness to fly with your doctor if you have any concerns regarding any other condition. Registered address (not open to the public): c/ Conde de Peñalver, 5, 1º Ext.Izq, 28006 Madrid, Spain. We recommend Customers who suffer from severe allergies travel with a medical certificate and related medication. Tariffs - are the Service Fees, Taxes and Base Fares incurred for the flights and Services. If you are travelling with an Infant on your lap you may not be seated in an Emergency Exit Row. A window seat is recommended so as not to impede the flow of Customers during an evacuation. Asthma recent deterioration within 48 hours of travel. If there is any difference in the Tariff at the date of booking and the date of your payment, the higher Tariff will apply. Travel seats may be used on board flyadeal aircraft for infants and children aged between 6 months and 36 months only. As specified by the Government of the Kingdom of Saudi Arabia, Customers with Hajj or Umrah visas must disembark in Jeddah or Madinah only. Our Seat Selection Service offers Customers the opportunity to select their preferred seat in advance of travel for a Service Fee. Service Fees - means the charges incurred for each of the Services. When you confirm your Booking, we will tell you about any Taxes, fees and charges not included in the Tariff and they will normally be shown separately on the Booking. In addition, a medical certificate will be required before you are allowed to board, the certificate must be signed by a doctor, not a nurse, confirming you are ‘fit to fly’. You must at any time allow us, government officials or airport officials, to carry out security screening of you or your Baggage. Failing to do so may result in your behaviour being identified as detailed in Article 12.1 and 12.2 above. We will neither refund or credit you any paid amount nor be liable to you for any loss or expense you suffer if you fail to meet Check‐in Deadlines or fail to be at the boarding gate on time. Our Assistance Dog Application Form must be completed by you and a copy sent by email to wecare@flyadeal.com. 13.4 Customer Responsibility for Fines and Detention Costs. flyadeal Vouchers will be issued by our Customer Engagement team, each will have a specific value and will be a unique code issued by email. A maximum of one (1) Infant will be accepted for travel with each Adult who must be aged sixteen (16) years or over, an exception will be made to this requirement if the accompanying Adult is the mother of the Infant. Customers with the below mentioned conditions must provide a medical certificate before we will accept you for travel, please note this list is not exhaustive and we recommend you discuss your fitness to fly with your doctor if you have any concerns regarding your condition. 9.2.2 If you require additional support, such as one-to-one care onboard, travelling with an electric wheelchair or other medical equipment, or are unable to walk short distances, you must call our Customer Engagement Centre on 92000 0212 or +966 (0)12 653 9515 (if calling from outside the Kingdom of Saudi Arabia) before booking their flight and at least forty-eight (48) hours before their planned departure. Travel seats that bear a label or markings showing FAA approval through a STC, The car seat shall be clearly marked, showing FAA approval under 21.305(d) and bear the label “FAA Approved in Accordance with 14 CFR 21.305(d)”. power banks, are considered as spare batteries and must be individually protected to avoid short circuit. Booking - means the reservation we hold in our systems which includes all details of the flights, Customers, Customer contact details, Services and Tariffs charged and any other payments received for your travel with us. If you have a specific dietary requirement please check with our cabin crew before you purchase from our onboard menu, alternatively you may bring your own food onboard, however: If the service you require is not listed please call our Customer Engagement Centre on +966 92000 0212 or +966 (0)12 653 9515 (if calling from outside the Kingdom of Saudi Arabia). Please note that if you also require an escort within the airport terminal you will need to request this service when you book. It was at least 50% cheaper than Saudia and FlyNas. Such screening could be performed more than once. Low-cost airline in Saudi Arabia focused on domestic destinations. Must be split if the injury is less than 48 hours old, Fractured jaw which has been wired - Customer must carry wire cutters onboard and must travel with a Carer capable of cutting the wires if necessary. Voucher - means a unique reference number which has a variable value which you may use as full or part payment towards a Booking made via our Website or by our call centre. We shall not be liable in any way whatsoever to you in connection with obtaining necessary documents or complying with such laws, regulations, orders, demands, requirements or instructions, whether given orally or in writing or otherwise, or for the consequences to you resulting from your failure to obtain such documents or to comply with such laws, regulations, orders, demands, requirements or instructions. Our flights are not intended for use in connecting with flights of other Carriers but could be used in connection with one another. You must follow the Check-In Deadlines stated in your Booking Confirmation.

flyadeal is a Low Fares Airline that has been created to meet the growing demand for affordable air travel in Saudi Arabia and the Middle East. We will only make a refund or Credit to the Customer named on the Booking or to the person who paid for the Booking. 9.8 Hearing / Visually Impaired Customers. If we identify any items which may not be carried as Cabin Baggage we may either tell you to check in these items as Hold Baggage or refuse to carry them altogether. Dear Customer. General information about Flyadeal. You and your Assistance Dog will be allocated two (2) seats, where possible in the first row of our cabin. Find the best deals by comparing the cheapest flights and read customer reviews before you book. Its focus is on leisure and low-cost with high value. Contact Us × The airline is a sister company of Saudia Airlines. Excellent health and fitness. 9. The Tariff will be for travel on the specific dates and itinerary shown on your Booking Confirmation. Extra/oversized Cabin Baggage will be refused at the boarding gate, and must be carried as Hold Baggage., with any relevant Excess Baggage Fees paid. If, despite the fact that an item is forbidden under this Article 8.11, you include it in your Hold Baggage, we will not be responsible for any loss or damage caused to it. Cabin Baggage is carried with you on to the aircraft. Approved travel seats may be used during flights for young Children and for Infants aged six (6) months and over. Refunds will only be made to the original form of payment.

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